Social Media Store Manager
Resume:
Shelby Hose
Retail Management and Social Media Marketing
Oceanside
CA
************@*****.***
EXPERIENCE
VOLCOM, Carlsbad CA — Store Manager
November - PRESENT
Overseeing daily operations and managing a team. Handling customer inquiries and complaints, monitoring and ordering inventory, and implementing effective sales and merchandising strategies. Assisting with budgeting, managing financial records, and training new employees while providing ongoing development for the team. Addressing any issues that arise and prepare comprehensive reports on sales, inventory, and staff performance for senior management.
The Social Aptitude, hybrid/ San Diego, LA —Social Media Marketing Manager - Head of SM Strategy
Jan 2023 - Feb 2025
Creating engaging content, managing online communities, and driving brand awareness. Skilled in developing and executing social media strategies across various platforms. Proficient in using analytics tools to track performance and optimize campaigns. Adept at collaborating with cross-functional teams to ensure cohesive messaging and brand consistency. Passionate about leveraging social media to connect with audiences and achieve business goals. Rip Curl, Laguna Beach CA — Assistant Store Manager May 2021 - jun 2022
Assisted in overseeing daily store operations, ensuring smooth and efficient functioning. Supported the store manager in managing staff, including training, scheduling, and performance evaluations. Handled customer service issues, resolved complaints, and provided solutions to enhance customer satisfaction. Monitored inventory levels, managed stockroom operations. Implemented sales strategies and organized merchandise displays to drive sales and improve store aesthetics.
EDUCATION
SDSU San Diego — Dietetics and Communications
June 2018 - August 2021
SKILLS
Management
Communication
Social media marketing
Content strategy
Nutrition
Software knowledge
Microsoft Office Suite (Excel,
Word, PowerPoint), Outlook. POS
systems, inventory management
software (SAP, Oracle)(Trello,
Asana). Hootsuite, Buffer, Sprout
Social, Canva, Lightroom, Adobe
Creative Suite (Photoshop,
Illustrator)
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