Desktop Engineer

ADRIAN ISALLARI

774-***-**** **************@*****.*** Worcester, MA

EXPERIENCE

IT Site Lead Hudson, Boxboro MA

Compucom @Intel Corporation Aug 2024 – March 2025

Responsible for PC Services and PC Logistics operations

Provided on-site, phone, and remote support for escalated and complex issues

Coordinate customer and support issues to ensure timely distribution of knowledge and productivity and positive impact on customer satisfaction.

Legal Imaging: Performed legal imaging for compliance and data preservation

Asset Management: Managed IT assets, including inventory tracking, procurement, and disposal, ensuring accurate records and compliance with company policy

IT Service Center Lead Hudson, MA

Compucom @Intel Corporation Oct 2015 – Aug 2024

Technical Support: Provided on-site, phone, and remote support for incident ticket resolution, ensuring timely and effective problem resolution.

System Builds & Deployments: Completed full system builds and deployments for new hires and PC refreshes, including software installation, configuration, and testing.

Legal Imaging: Performed legal imaging for compliance and data preservation, ensuring accuracy and security.

Data Center Support: Assisted in the maintenance and troubleshooting of data center equipment, including servers, switches, and routers.

A/V Support: Provided audio/visual support for meetings and events, including setup, configuration, and troubleshooting of Polycom and other A/V equipment.

Asset Management: Managed IT assets, including inventory tracking, procurement, and disposal, ensuring accurate records and compliance with company policy

IT Service Desk Technician Level 2 Marlborough, MA

ZenSar @ Sunovion Pharmaceuticals July 2018 – Sep 2018

New Hire Builds & Orientation: Built and deployed systems for new hires, conducted orientations on IT resources and policies, and ensured a smooth onboarding experience.

Desk Setup & Breakdowns: Executed desk setups and breakdowns, including hardware installation, cable management, and peripheral connections.

Software Deployment & Data Migration: Conducted software pushes and data migrations, ensuring seamless transitions and minimal data loss.

Asset Management: Oversaw IT asset management, including inventory control, procurement, and lifecycle management.

Conference & Event Support: Provided technical support for conferences and events, including setup, configuration, and troubleshooting of A/V equipment and network connectivity.

Hardware Installation & Post-Upgrade Support: Installed hardware components and provided comprehensive post-upgrade support to ensure stability and user satisfaction

On-Site IT Support Technician Level 2 Boxborough, MA

AMD Jan 2016 – May 2016

User Support: Provided comprehensive on-site support for 300 users, covering hardware, software, desk system setup, IP phone setup, and A/V support, Managed and resolved support tickets

System Configuration & Upgrades: Configured new systems, performed hardware upgrades, installed software, and conducted thorough troubleshooting to ensure optimal performance.

Printer/Copier Support: Provided support for printer and copier issues, including troubleshooting, maintenance, and coordination with vendors.

Data Center Support: Assisted with data center operations, including server maintenance, network troubleshooting, and equipment management.

OTHER WORK EXPERIENCE

Security Account Manager

R.I. Bureau of Investigation RIBI Security Jan 2011 – May 2015

U.S. Security Associates Jan 2010 – Dec 2010

Day and Zimmermann Security Services Jan 2008 – Dec 2009

Regional Assistant/Supervisor Jan 2006 – Jan 2008

Patrol Supervisor Jan 2000 – Jan 2006

South Shore Security Systems Inc

MIS/Publications Specialist Tirana, Albania

USAID/Agribusiness Development Center 1996 – 1999

CORE SKILLS

PC Hardware & Peripherals: Expertise in setup, configurations, troubleshooting, upgrading.

Operating Systems & Software: imaging and troubleshooting Windows 10 and 11, Office 365, Azure, Entra ID.

Ticketing Systems: Proficient with ServiceNow.

Security & Tools: Skilled in encryption tools (McAfee, BitLocker), VPN (Cisco AnyConnect, Palo Alto), security tools (McAfee, Symantec, Crowdstrike), sync and backup tools, SSD tools, Symantec Management (Altiris).

Active Directory, Azure, Microsoft Entra: Proficient in management and troubleshooting.

Hardware Knowledge: Expertise in various HP, Lenovo, Dell laptop models

Asset management and audits

Data Center Exposure: Experience with server equipment, switches, routers.

Networking: Knowledge of network configurations and troubleshooting.

EDUCATION

BA in English Grammar and Literature Tirana, Albania

University of Tirana, College of History and Philology - English Department 1990

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