Support Engineer User
Resume:
MAURICE A. BORENSTEIN
*** ******* ****, **** *****, NY 11561
*******.**********@*****.***
https://www.linkedin.com/in/maurice-borenstein-779243260/ HARDWARE AND SOFTWARE
Verint Workforce
Optimization
VMWare VSphere
Webex, Team, Zoom,
etc…
Ethernet and associated protocols
Windows OS, MS SQL
Cisco routers and switches
MS Office, Visio and Associated
Microsoft applications
Spectrum analyzers and RF power
meters
EXPERIENCE
OCTOBER 2023 TO
MARCH 2025
NOVEMBER 2001 TO
JUNE 2023
CIGNA HEALTHCARE / EVERNORTH
DEXIAN INC (A.K.A.DISYS), MCLEAN VIRGINA
IT Services and IT Consulting,
Verint Contact Center Platform Engineer
Support (Break/Fix) QM, Speech Application, WFO/WFM. CRM Products for Verint Version V15.2 Applications
Provides remote support/service and training for Verint WFO Suite of products for DEV and PROD On-Prem environments
VERINT SYSTEMS, MELVILLE, NY
FORMALLY COMVERSE INFOSYS
Voice, Screen and text recording, QM, WFO/WFM, CRM solution provider Provided support and administration for systems including installation, relocation, maintenance and user support
Tier 2 Product Support Engineer
Support (Break/Fix) Voice, Screen and text recording, QM, WFO/WFM, CRM Applications, Versions V15.2, V15.1 V11.x, U9.x, U8,x, UltraSelect 3.x
Provides remote support/service and training for Verint WFO Suite of products for On-Prem and Cloud environments
Provide training to customer on canned and Ad-Hoc reporting.
Collaborated with the developers for system intergration of Voice, Screen and text recording and bug fixes
Tier 1 Support Engineer / Field Service Engineer
Telephone recording solution provider Provided support and administration for systems including installation, relocation, maintenance and user support.
Implement new installation and maintain existing users systems.
Provides remote service on Verints help desk.
Successed in provideing the lowest Mean Time to Repair (MTTR) 1.53 day in 2004
25% Travel all over the U.S and Canada
MAURICE A. BORENSTEIN
Page 2
FEBRUARY 1999 TO
AUGUST 2001
NEC BUSINESS NETWORK SOLUTIONS, STAMFORD, CT
D.B.A JANNON SOLUTIONS
Network Engineer Consultant
Global networking service and solution provider. Provided support and administration for LAN/WAN systems including installation, relocation, maintenance and user support. Partnered with Dell, Cisco and Microsoft. Implemented Cablevision’s Network Redesign.
Designed and implemented network for major US Treasury Bond trading house. Installed and implemented Time Warner/Road Runner system for Southeastern US. Supported British Telecom Concert project in Staten Island, Philadelphia, and Boston.
Installed, configured and maintained Cisco series 1200X GSR, Cisco uBR 7246, Cisco series 25xx, 26xx & 36xx router, and Cisco 55xx & 65xx switches. APRIL 1997 TO
FEBRUARY 1999
NEW MEDIA COMMUNICATION, INC., LIDO BEACH, NY
FULLY-OWNED SUBSIDIARY OF HARMONIC LIGHTWAVE, SUNNYVALE, CA Customer Services Engineer – North American Division. Israeli company, manufacturing satellite and cable IP-based communication systems. Provided and maintained systems for cable, wireless and satellite operator for high-speed internet access. Implemented hardware and software installations and upgrades. Troubleshooted systems over phone and at customer sites.
Designed a computer lab for simulation and debugging of systems.
Prepared demos for trade exhibitions and demonstrations.
Maintained internet access service for cable and wireless customers. EDUCATION
NEW YORK INSTITUTE OF TECHNOLOGY
Old Westbury, NY
Bachelor of Science in Electrical Engineering
STATE UNIVERSITY OF NEW YORK AT FARMINGDALE
Farmingdale, NY
A. S. Engineering Science
CISCO TRAINING & CERTIFICATION
ICND, BSCN Cisco SAFE & CCNA
REFERENCES
Available upon request.
Contact this candidate