Program Manager Technical Project
Resume:
STEPHEN MAZZUCA
SENIOR PROGRAM MANAGER
CONTACT
****************@*****.***
Omaha, Nebraska
SKILLS
Strategic Objective Alignment
Technical Project Management
Stakeholder Communication
Risk Mitigation Strategies
Customer Service IVR
Chatbot Operations
Financial Oversight
Project Requirement Analysis
Contingency Planning
Quality Assurance Implementation
Vendor Relationships
SOWs
Pricing
Budget Management
Process Optimization
Stakeholder Relationship Management
Risk/Issue Management
PROFESSIONAL SUMMARY
Adept at steering complex projects to success, I've honed my skills in technical project management and stakeholder communication at Avaya, ensuring projects exceed goals through strategic alignment and risk mitigation. My leadership has directly contributed to significant revenue growth and operational efficiency, showcasing my ability to blend analytical prowess with interpersonal finesse.
EXPERIENCE
October 2022 - January 2024
Senior Program Manager
NICE Systems, Omaha, Nebraska
Orchestrated complex programs aligning strategic objectives with meticulous execution to surpass key milestones
Enhanced program success through dynamic collaboration among multidisciplinary teams and stakeholders, fortifying project coherence and coordination
Devised and implemented robust risk mitigation and contingency strategies, safeguarding against potential disruptions
Supervised financial aspects including budgeting, resource allocation, and fiscal tracking to maximize resource efficiency and outcome quality
Strengthened relationships with all pertinent stakeholders, delivering consistent updates and ensuring strategic and organizational alignment
Led programs that consistently met or exceeded organizational goals through strategic leadership and precise operational oversight
Improved stakeholder engagement and satisfaction by providing transparent communication and adeptly addressing concerns to align with program and organizational priorities
Banking Platform
$750,000 KPI implementation for agent compliance
June 2015 - September 2022
Provisioning Manager/Program Manager
Avaya, Omaha, Nebraska
Directed end-to-end provisioning programs, ensuring alignment with organizational objectives for enhanced operational efficiency
Championed departmental collaboration, fostering enhancements in provisioning processes to optimize operational workflows
Spearheaded quality assurance and compliance initiatives, embedding rigorous standards across all provisioning activities
Streamlined provisioning workflows, significantly enhancing process efficiency and stakeholder satisfaction
Established and maintained high compliance and quality standards, ensuring consistent adherence to organizational benchmarks
Directed the western territory.10 Program and Project Managers reporting to me
Responsible for $8 million dollars of revenue for each quarter
Interacted with customers on all issues arising in the implementation process
Reviewed and worked with the management team to correct SOW's before presenting the SOW to the customer
May 2008 - June 2015
Senior Technical Project Manager
Avaya, Omaha, Nebraska
Led intricate technical projects from conception to closure, demonstrating acute strategic acumen and exceptional project management capabilities
Enhanced project coherence by fostering robust communication and collaboration across functional teams, aligning efforts with project goals
Devised strategic risk management plans and executed effective contingency strategies to ensure projects were delivered on time and within budget constraints
Engaged with stakeholders at all organizational levels to ensure clear understanding of project requirements, progress, and outcomes
Delivered multiple technical projects, achieving all set objectives within time and budget constraints, thereby bolstering organizational capacity and technological advancement
Elevated stakeholder engagement and project transparency, resulting in increased trust and strengthened relationships with key organizational figures
Conversant Platform
$1 million implementation for Insurance corporation
PBX upgrade
$800 thousand platform upgrade for Utility company in Omaha
Greenfield installation
$1 million dollar new phone system and phones for Wynn Hotel
Conversant Platform
$750 thousand install for BCBS Kansas
Call Center upgrade
$1 million for Reservation Center
WEBSITE, PORTFOLIO AND PROFILES
http://www.linkedin.com/in/stephen-mazzuca-787a9b2
REFERENCES
References available upon request
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