Client Support Coordinator
Resume:
Hello
I’m Genesis Zelaya
Lake Worth FL, 33467
**************@*****.***
Skills
I am a 26 year old driven individual with 10 years of working experience in many different areas of work. I am currently helping to manage a lash studio, before this I was working as a client support coordinator at The Siegel Law Group. Before working at The Siegel Law Group I was working in the intake department at The Russo Firm in Delray Beach Florida. I am also currently working on completing my Bachelors Degree in health Science at FAU. My concentration is in Global Health and overall science. I have a plethora of medical terminology and overall knowledge of the healthcare field. I had the opportunity of doing about 2 years of clinical shadowing experience at JFK hospital and was blessed to learn so much in those 2 years. I am well spoken and an effective communicator. I am reliable in attendance to work and punctual. I learn extremely fast and have a drive to acquire any knowledge. I am also knowledgeable and resourceful with technology. I love to work as a team and am looking for the right fit and opportunity that will help me further expand my career in the legal field. I am extremely effective at managing multiple assignments and have amazing customer service skills. I am bilingual (Spanish/English.)
Experience
April 2023 - November 2023
The Siegel Law Group P.A., Boca Raton - Client Support Coordinator
● Schedule it signing appointments for new and existing clients
● Speaking with clients about questions they have before signing take place
● Scheduling calls with attorneys with clients who need further advice or explanation
● Taking payments for attorneys after Design Meetings
● Process client files
July 2022 - April 2023
The Russo Firm, Delray Beach - Intake Specialist
● Handling new incoming Auto Accident and Slip and Fall cases.
● Opening new claims with insurance companies and obtaining all necessary documentation for the claim.
● Organizing files
● Get clients set up with initial treatment
● Verifying limits on policy and sending letters of representation to insurance companies
● Answering incoming calls and coordinating office tasks 2
June 2020 - July 2022
Hand and Stone, Wellington - Esthetician
● Perform facials on clients
● Recommend products and services
● Examining skin
● Educating clients of future care for skin
Hand and Stone, Wellington - Receptionist
● Answering calls
● Booking massage and facial appointments
● Taking payment
● Handling spa memberships
● Handling seasonal gift card sales
● Keeping spa tidy and clean
Education
Current
Florida Atlantic University, Delray Beach - Bachelors in Health Sciences I am a current student at FAU and I am looking to get a more permanent, expansive working position in which I am able to grow in. I completed my general education at Palm Beach State College in 2019 and am currently a senior at FAU.
Skills
● Custom service
● Hospitality experience
● Medical terminology
● Front desk
● Retail sales
● Scheduling
● Bilingual
● Proficient typing skills
● Phone skills
Contact this candidate