Senior IT Auditor

Objective

To obtain a fulfilling and challenging position capitalizing my multi-faceted experience as an IT Auditor, Service Desk Manager, Project Manager, Systems Analyst, Domain Admin, and Instructor.

Summary of Qualifications

* Certified Information Systems Auditor * Expert Troubleshooting Skills

* Superior Project Management Skills * Outstanding Customer Service Skills

* Exceptional Leadership Skills * Incident Management

* Adept Technical and Journalistic Writer * Award Winning Training Skills

Support Skills

Include but not limited to:

Software Based Tools:

Data Storage/Tracking: Auditboard, ServiceNow, ADO, Salesforce,

PSA/RMM: Connectwise, AutoTask, Kaseya, Solarwinds, Ninja, TeamViewer, LabTech, nAble,

Continuum (Zenith AutoDesk), Vistara

Hardware: Windows Servers; Windows Workstations; Printers; Network Devices

Software: Windows Servers; Windows workstations/laptops; Firewalls; SQL (SQL2K primarily); MSOffice, O365, CoPilot, Backup Programs/Systems (Various), Crystal Reports,

Security/Protection: AntiVirus (BitDefender, Norton, ESET, WebRoot, Kapersky), Malwarebytes, Wireshark,

Professional Experience

Assurant Atlanta, GA July 2021 - Present

Internal Audit Services – IT

Sr. Information Technology Auditor 1

Primary responsibility is to evaluate the risk and compliance of Assurant's data and protection thereof. This involves the determination of a risk profile of the time and the planning of audits.

Performed multiple RBA (Risk Based Audit) audits as assigned. 20 audits for 2024 and 10 to date for 2025.

Assisted SOX department multiple seasons/years as assigned by SOX Manager. Created audit Leadsheet to cohesively present evidence and report findings.

Assigned to 5 different onboard/implementation audits. Audits were multi-month and multi-shareholder. These included SOX and RBA auditing, Narrative creation and rewriting, documentation, test plan creation, evidence collection and evaluation, issue creation, and ultimately pursuit of correction.

Performed 3rd Party audits on behalf of Major Shareholder 2021, 2022, 2023, 2024, and 2025.

Reviewed SOC2 reports for SOX (and RBA) reporting and verification.

Coordination of meetings with those selected to be audited to provide them with an understanding of the audit, gather an understanding of the individual controls from the auditees, and collection of evidence.

Coordination with 3rd party vendors to gather information to further evaluate risk to the Auditee and ultimately to Assurant based on the control.

Utilized AuditBoard for the safekeeping and reporting of all audit activity. This includes any issues. Final reports were presented via PowerPoint and then stored within AuditBoard.

Examined elderly cited Issues and pursued resolutions. 95% resolution rate.

Presenter in Assurant 2022’s Training Week of RootCauseAnalysis (RCA) lecture.

Attended Coursera, LinkedIn, and Udemy universities for Auditor and AI training.

CISA training through CyberKraft. Ultimately achieving CISA certification.

Attended numerous ISACA sponsored lectures featuring InfoSec, Cryptosecurity, SOX, SOC, AI and Auditing Techniques. Acquired over 40 CPEs in 2023, 30 for 2024, and 19 to date for 2025.

Sobo Atlanta, GA September 2019 – July 2021

Corporate Advisory – IT Department

Technical Service Coordinator/Technical Account Manager (In depth detail available at request.)

Managed 8 Engineers in ‘Service’ for client base of 48 companies in the Southeast US and growing.

Project Management and Coordination for existing clients and the onboarding of new clients.

Technical Account Manager. Worked with 28 clients to improve their processes and technological footprint. Provided Level 1 and/or Level 2 support as needed.

ConnectWise administrator. Managed Tickets, Customers, and Contacts. Developed workflows to expedite functions. Developed reports and edited message templates that the system sent to the clients.

Assisted in migration of company from the RMM of Solarwinds to Ninja.

SSAE16/SOC Audit team member. Participated in the start of pursuit of certification.

New Hire and Separations Administrator. Conducted New Hire Training relevant to role and title.

Worked with BrightGauge to create reporting that goes to Management and video broadcast in office.

Surterra Atlanta, GA September 2018 – September 2019

Medicinal Cannabis – Administration HQ

Technical Service Coordinator (In depth detail available at request.)

Coordinated 14 full time engineers in support of 19 facilities nationwide and growing. Assisted Compliance Dept for SOX and SOC. Assisted in Project Management of 2 major implementations replacing old applications. AutoTask Administrator. Provided Tier I and II support as needed.

IPQuest Norcross, GA May 2017 – September 2018

Managed Service Provider - Dental Tier

Service Desk Coordinator (In depth detail available at request.)

Managed 11 full time engineers and 2 administrative staff for Remote and Onsite support for client base of over 1000 Dental facilities. Provided support when required. Started SOC evaluation working on collection and process alignment. Administered Connectwise. End-to-End Project Management.

NetCom Roswell, GA December 2016 – March 2017

Managed Service Provider – IT Tier

Contractor – Office Management/Accounts Reconcile

Managed Office. Reconciled Vendor Contracts, Renewals, and Purchases. Maintained parts and asset inventory in TigerPaw. Researched 4 leading PSA/RMM packages; reporting on all and assisting in selection. Updated company’s promotional literature; creating new literature as needed.

SNAP Technology Cumming, GA July 2015 – November 2016

Managed Service Provider – Multiple Tier/Small Business

Service Desk Manager/Project Manager/Trainer (In depth detail available at request.)

Service Desk Manager of 30 Tier I, II, and III support for nationwide client base from 3 locations. End-to-End Project Management. SOX and SOC certification team member. Curriculum creation and administration to Staff and Clientele.

CDI Managed Services Roswell, GA March 2012 – July 2015

Managed Service Provider – Multiple Tier/Mid–Large Business

Service Desk Coordinator/Tier 2 Engineer/Trainer (In depth detail available at request.)

Service Desk Coordinator of Tier I, II, and III support for nationwide client base. Administered Connectwise, AutoTask, Labtech, and Vistara. SSAE16 Audit Team member. Incident Management Team. Developed and conducted Asset Inventory and Corporate Training.

MDTechPro Chamblee, GA January 2011 – March 2012

Managed Service Provider – Medical Tier

Response Team Coordinator/Tier II Support/Trainer (In depth detail available at request.)

Managed 20+ engineers for Remote/Onsite care of Physicians, Medical Facilities, and Hospitals. Administered Corporate eMail, EHR, AutoTask, and Continuum applications. Provided Tier II support

Pacific Wholesale Insurance Brokers Duluth, GA October 2005 – January 2011

Commercial Insurance Brokerage/Warehouse

Network Admin (In depth detail available at request.)

Network Admistrator over 9 geographic sites nationwide. Responsible for ALL aspects of PWIB’s network and IT assets (physical and soft). Developed and conducted Asset Inventory and Corporate Training.

Employment History prior to October 2005 available upon request

Military Service

US Navy and Naval Reserve December 1979-January 2011

Retired Petty Officer First Class; Electronics Technician with specialties in Communications, Cryptology, Computer Science, and Information Security.

Leadership – During course of enlistment led as many as 40 in a single group.

Honorably Discharged at Retirement.

Awarded Gold Good Conduct award. (x3)

Education

BS Information Technology – Information Security Kennesaw State University

Graduated Magna Cum Laude (3.95 GPA)

AS Computer Science; Georgia Perimeter College.

Graduated with Highest Honors (3.98 GPA)

Awards/Societies:

-Phi Theta Kappa (President) - Golden Key Honors

-Sigma Alpha Pi - Phi Kappa Phi

Certifications

-Microsoft Certified Systems Engineer Windows 2003

-Microsoft Certified Trainer (MCT) Retired

-Certified Navy Instructor

-Certified Navy Curriculum Developer

Achieved ISACA CISA certification.

Pursuing CCOA Certification

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