Data Entry Customer Service

Richard Czyz

*********@**********.*** / Cell Phone –248-***-**** / Lake Orion, MI

EXPERIENCE

Vehicle Evaluator Reliance One/ Performance Driven Workforce- Warren, MI 01/2012- Present

Evaluate pre & postproduction vehicle’s internal systems and driving features

Followed strict written scripts for testing radio, Sirus XM, paired phone features

Test drive various vehicles on local roads and highways following predetermined assigned routes

Report issues found to engineers and document errors, issues, malfunction, noise, rattle and comfort concerns

Responsible for monetary transactions and maintaining expenditures log.

Managed and led teams of drivers on pre-determined routes – trained and mentored new drivers

Care Giver – Lake Orion 08/2007-01/2012

Provided physical and mental support for elderly person

Provided transportation and negotiated treatment and various procedures at clinics and doctor offices

Administered and provided medications and treatments on time on a daily basis

Scheduled doctors and clinic appointments

Provided personal care assisting in dressing, bathing, feeding

Coordinated financial transactions and payments as needed –acted as the lead person in communications with insurance companies and providers.

Custom Account Executive Comcast, Inc- Sterling Heights MI 02/2007-8/2007

Team member- Help Desk department – Performed account analysis and transaction resolution.

Responsible for providing satisfactory resolution to customers inquiries regarding billing, service, products and features

Troubleshoot customer support issues, facilitate selling services, coordinated repairs and provided general customer support for Comcast Digital Voice, Cable and Internet Services and products.

Maintained call log and provided statistical data regarding calls and services provided daily

Substitute Teacher Substitute Teachers Unlimited – Warren MI 09/2005- 02/2007

Reviewed lessons plan, schedules and procedures

Maintained and established disciplined routines and procedures for each school and class

Teach the lesson as outlined and assigned by the absent teacher. Reviewed and corrected homework

Provided written reports on the day’s activities to the school principal

Technical Assistant Coordinator II Channel/Net – Dearborn MI 04/2001 – 08/2004

Team member at the call center for Ford Motor Company’s dealerships, supported vehicles such as Volvo, Jaguar, Land Rover, Ford of Canada.

Provided support to Dealerships with web sites updates, inventory control, Sales Point, customer ‘s online management tool

Worked on troubleshooting and provide support for PC’S containing Windows 98 SE, NI 200, and XP

Provided support on software installation and operating system installation, as well as setting up Internet Explorer

Maintained log of Open issues and directed unresolved issues to be corrected by the appropriate support team members.

Provided customers with follow-up in a timely manner and processed customer inquiries via phone and email.

Managed domain registration for Auto Dealers

Kept a phone log

Managed and supported the following applications – Microsoft Word, Excel, Outlook, Internet Explorer, Power Point

EDUCATION

Computer Network Systems

ITT Technical Institute – Troy, MI 09/2002

Obtained Associates of Applied Science Degree in Information Technology (Computer Network Systems Option)

Philosophy

St. Mary’s College – Orchard Lake, MI 05/1994

Received Bachelor of Arts Degree – Majoring in Philosophy

CORE COMPETENCIES

Fluent in English, basic Italian, IT / Programing, Customer services / support, call centers, Data entry,

Excellent communication skills, problem solving and conflict resolution.

Team player

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