Customer Service Student Assistant

Kieara Hargrove

Washington, DC 202-***-**** ***************@*****.***

Professional Experience

Dean’s Office Student Assistant Mar 2024 – April 2025

-Managed emails and run errands

-Supported office staff with administrative tasks

Insomnia Cookies Shift Leader August 2023 – April 2025

-Assisted customers with product inquiries and purchases, in store as well as over the phone callers as well.

-Manage cash transactions with accuracy and accountability.

-Maintain cleanliness and organization of the store environment.

-Pack orders efficiently and work with team members to achieve daily goals.

-Delegate tasks and positions for staff during the shift to make sure everything is running smoothly.

-Stocking and counting stock in the store.

-End of the night paperwork, including counting cash, inputting amounts of money made, lost, and deposited at the end of the night.

-Closing stores, arming the alarm, making sure all the heating equipment is turned off, and making sure doors are locked.

Potbelly Sandwich Shop Certified Trainer March 2021 – July 2023

-Trained new employees in store procedures and protocols, customer service, and safety standards.

-Aided dozens of customers per shift, ensuring positive interactions and correct orders in person as well as over the phone. (Sometime in very fast paced and overwhelming conditions)

-Maintained store cleanliness and organized team responsibilities.

-Handling online catering orders including delivering them to their destination.

-Recruiting people for positions at the job.

VOLUNTEER EXPERIENCE

Tutor August 2022 – December 2023

-Supported high school students with English and computer science assistance.

-Provided personalized feedback to students to improve presentations and/or other relevent academic assignments.

-Provided support with SAT prep

-Provided support in AP testing studying

-Provided help in coding on scratch amd very minimally java.

-Guided students on digital portfolio projects for AP Computer Science

-Organized classroom materials and provided tutoring support Martha’s Table Sep 2022 – Dec 2023

-Served meals and assisted with food distribution

EDUCATION

George Mason University B.A. in Criminology, Law and Society Aug 2023 – June 2027, Fairfax, VA

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