Customer Service Representative
Resume:
***********@*****.***
Bakersfield CA
C O N T A C T P R O F I L E
S K I L L S
E D U C A T I O N
W O R K E X P E R I E N C E
Problem-solving
Leadership
Punctuality
Active listening
Strong Communication
Critical Thinking
Project Management
Conflict resolution
Highschool Diploma
Highland High School
2020-2024
Careers in education Certificate
Career and Technical
Education Center
2023-2024
Guest Service Representative
Mechanic Bank Arena
Interaction with guests provide excellent customer service and exceed guests' expectations
Greeting guests, ticket scanning, elevator and escalator operations, directing guests to their seats and arena amenities such as restrooms, concessions, first aid and other event related areas Expected to take ownership of making sure guests follow arena policies and guest code of conduct while addressing situations in a friendly and helpful manner
Responsible for keeping aisles, stairs and concourse clear of safety hazards
Provide the correct answer to guest questions or find out the answer Resolves guest complaints and escalates to a supervisor as needed Ensure guests are following arena guest code of conduct Other duties as assigned
September 2024 -
A year experience in customer service. Strong communication skills and a commitment to delivering high-quality service. Proven ability to resolve problems quickly and maintain positive customer relationships. Looking to bring my expertise in customer care to a team focused on delivering excellent service.
J O H A N N A C A S T R O
Activity Leader
Boys and Girls Club
Create and execute a range of activities in designated program areas, such as science, art, technolog, engineerin, and math. Encourage and stimulate club members' participation in programs and activitie
Providing extra help to students with special needs Maintaining a clean and organized classroom.
Create a learning environment that sparks student creativity. Supervising students during school trips, activities, lunch, or playtime Teaching socially acceptable behavior, employing techniques such as behavior modification or positive reinforcement
Help children who need extra support to complete tasks. Ensure a safe, positive, and supportive atmosphere for all youth, addressing any concerns or issues that aris.
Setting up learning centers and preparing materials for lessons and making copies of worksheets and other instructional materials Jan 2025-
Associates of Liberal Arts
2024-
Bakersfield College
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