Customer Service Agent

Jay Cortes

IT, MARKETING, AND CUSTOMER SERVICE

**** *** ** ****, *******

Beach, FL 33426

561-***-****

************@*****.***

EXPERIENCE

Nation’s Benefits — Customer Service Agent - Temp

October 2024 - March 2025

Duties:

-Responsible for assisting with notification of insurance member’s benefits and placing orders over the phone.

Independent Contractor — IT Help

January 2022 - Dec 2023

Duties::

-Took calls and assisted network engineer with various tasks. EDUCATION

Lynn University, Boca Raton, FL — MBA - Marketing

June 2020 - June 2021

Palm Beach State College, Lake Worth, FL — IT Management January 2010 - June 2015

CERTIFICATIONS

CCNA Certified - Cisco Certified Network Associate

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