Customer Service Care

PROFILE

Customer Service Representative with over 24 years of experience in telephone customer service, including sales, tech support, patient intake, collections, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Hoping to use my wealth of experience to attain employment in a customer service role.

EXPERIENCE

CUSTOMER CARE PRO I, AMERICAN EXPRESS ; SAINT LOUIS, MO — 2022-PRESENT

Service inbound calls while engaging and consulting with small business owners and decision makers, learn about their needs and recommend the right American Express SBS products. Deliver high levels of product and service knowledge to clearly communicate appropriate product features, benefit and other elements of American Express Small Business Services. Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections and closing sales. Provide extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer care environment. Document necessary account information according to established policies and procedures. Assisting with fraud and dispute calls while encouraging our customers to take advantage of our online services we offer.

ESCALATIONS AGENT, ENTERPRISE ; SAINT LOUIS, MO — 03/2014- 02/2022

Reserve rental vehicles for Enterprise offices nationwide. Provide exceptional customer service and collect required information from the customer on every call per established criteria. Use experience to identify customer needs and handle accordingly. Provide timely and accurate information reflecting a customer-oriented image for the company. Communicate information considered unsatisfactory by customers in a tactful manner. Offer alternatives and options to overcome customer objections. Proven ability to become an expert in all related applications, policies, and the vehicle rental process.

SALES REPRESENTATIVE, HILTON; VIRTUAL, 05/2016 — 10/2017

Receive and convert incoming enquiries to achieve targets and maximize revenue. Seek opportunities to increase sales and conversions within the Team. Manage an events schedule to maximize yield. Focus on a consistently executed up- selling approach. Build strong relationships with customers to fully understand their needs. Arrange and carry out Hotel show rounds, and ensure the complete administration and execution of all planned events.

EDUCATION

University of Missouri-St. Louis, Normandy, MO Bachelors Arts and Sciences, 2011

SKILLS

Promotional Support Proficient in MS Office

Call Center Operations

70 WPM

Shayara C Warren

4347 DARBY ST ST. LOUIS MO 631**-***-*** 1071 ***********@*****.***

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