Customer Service Quality Control

Chad Harmon

**** **** **** **., **** Wayne, US,**835

260-***-****

**********@*******.***

Senior appraiser with over a decade of experience in delivering precise valuations andenhancing claim processing efficiencyacross multiple states. Demonstrates expertise in customer service,appraisal, andmanagement,with a proven track record in preparing detailed estimates that streamline operations and improveclient satisfaction. Committedto leveraging extensive skills in quality control andestimating to drive process improvementsandachieve optimal results. Employment history

Senior appraiser, •Prepare detailed estimates for insurers, achieving precise valuations across 27states. Snapsheet, Jul 2021 •Complete total loss and salvage quotes, enhancingclaim processing efficiency. Present •Licensed in 27 states, proficient in appraising autos, RVs, and power sports. Chicago

Estimator, Kelley • Prepare estimates for customer insurance companiesfor accurate repair cost. Automotive Group,Dec

• Prepare repair orders and order parts for 50-100 incoming jobs per month. 2017- Jun2021

Fort Wayne, IN •Updatecustomersand insurers on status of repairs.

• Deliver jobs back to customers in a timely manner. General Manager, New • Manage day-to-day operations for a service center and body with a retail store. Wave Sound,Mar 2014 -

•Oversee 10 employees and ensure work is done in a timely manner. Nov 2014

Fort Wayne, IN •Orderparts and handle all customerconcerns. AreaProduction •Oversawall three shifts of production for this top coat manufacturing plant. Manager, Creative

-Quality control and maintaining constant flow to the production line. Liquid Coatings, Nov

2013- Mar 2014 •Oversaw70 to 100 employees throughout all shifts. Kendallville, IN

Instructor,Ohio Prepare lesson plans for 12-week classes ensuring they met the school's program. Technical College,Nov

•Conductclassroom lectures and testing to ensure students understood the materials. 2011 - Oct 2013

Cleveland, OH Grade class and shop projects.

•Help students achieve their goals with hands-on repair in classroom and shop. Education

Hillsdale High School, Hilsdale Mi, 1986

High School Diploma

Skills

Appraisal Estimating Management Quality Control

Customer Service

Additional information

Awards and June2013 Instructor of the Month at Ohio Technical College Acknowledgments

Sept. 2007 Part ofa team awardedMVPfor outstanding work for a manufacturer Bronze level refinisher through PPG paints

2006 Winner Autorama Detroit Mi. for ourclass

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