Data Center Support Technician

RICHARD SONGER

MA ***** 508-***-**** ***********@*****.*** https://www.linkedin.com/in/richard-songer-00166635

DATA CENTER ENGINEER

Accomplished, results-oriented, and experienced data center lab specialist with a proven track record of installing, maintaining, and consolidating switches, servers, and SANs for mission-critical computing customers. Strength in collaborating with teams that deliver dependable, performant, and cost-efficient data center services. History of success in the electrical, electronic, industrial, and computing fields. Strategic and solutions-driven, adept in maintaining an agile and adaptable work approach. Exceptional talent in planning, decision-making, problem-solving, and exceeding customer satisfaction. Influential change agent who thrives in fast-paced environments.

KEY TECHNICAL SKILLS

Software: Windows OS ServiceNow/ESM Jira Manpower NetBox Citrix GUIs ServiceNow Workday MS Office

Hardware: Dell/EMC Servers & Storage Cisco & Broadcom Brocade Switches HP IBM Lenovo Servers

PROFESSIONAL EXPERIENCE

Dell Inc./EMC, Hopkinton, MA

Lab Support Engineer I, July 2023 – September 2024

Engineering Support Technician III, May 2014 – July 2023

Supported several high-volume, premier data centers/labs for an industry-leading computing and storage company. Worked on-site to complete work orders for customer requirements. In Q4 2023, completed a major project to relocate a data center (and over 80 racks of equipment) from Texas to Massachusetts.

•Racking and stacking equipment including servers, switches, and SANs.

•Reviewing tile floor plans and installing racks to build out lab inventory.

•Reviewing orders and installing network connections and cabling.

•Identifying and implementing procedures such as proper component labeling for more accurate configuration and setup.

•Troubleshooting and service restoration activities, virus mediation, security/vulnerability resolution, and rollout of patches.

•Installing and upgrading OS versions, iDRAC configuration, security patches, and firmware.

•Installing, testing, and modifying cross connections per SOPs and ensuring proper cable management of coax, fiber, and twisted pair copper across labs, data centers, and locations.

•Balancing PDU power within racks.

•Teaming with electricians and HVAC contractors to ensure completed work orders with a focus on safety for personnel and lab equipment; experienced with load-lifters and related data center equipment.

•Mentoring and team-building with colleagues of all experience levels to build rapport and grow collective professional skills.

•Maintaining detailed written records of all work activity.

•Completing all required training and ensuring compliance with ESD, safety, and lab/corporate regulations and guidelines. Communicating work order status, issues, and precise delivery of requested changes.

•Building respectful and professional relationships with customer contacts.

OTHER RELEVANT EXPERIENCE

Hisco, Inc., Franklin, MA Procurement/Accounts Receivable/Facilities Manager

EDUCATION

San Diego College, San Diego, CA

Contact this candidate