Customer Service Representative
Resume:
KUDZIE TOMONDO
Marietta, GA *****
********@*****.***
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications. Customer Service Excellence
Logistics Management
Retail Experience
Clerical Support
Account Management
Payment Processing
Quote Preparation
Performance Monitoring
Technical Support
Training and Mentoring
Call Center Operations
Complaint Resolution
05/2022 to Current
TOTAL QUALITY LOGISTICS INC.
Cincinnati, OH
Customer Service Coordinator
Assisting with customer updates and carrier check calls. Accurately entering and maintaining up-to-date information in Load Manager and customer databases. Providing world- class customer service to customers and carriers. Developing relationships with customers to ensure satisfaction. Building loads and scheduling appointments.
Acting as a liaison between the broker and customers. Ensuring that all customer inquiries were responded to in a timely manner. Providing training for new employees on company policies and procedures related to customer service. 01/2019 to 02/2022
SPECTRUM
Florence, Kentucky
Telemarketer
Answered incoming calls from prospective customers Provided information about products features and prices Asked relevant questions to understand the customer's requirements Persuaded the customer to buy by demonstrating how services meet their needs Recorded the customer's information accurately in a computer system Consistently met daily, weekly, monthly call quotas set forth by management team. Identified potential customers through cold calling and database research. Participated in weekly team meetings to discuss performance metrics and improvement ideas. Followed up with existing customers regarding additional products or services that may be of interest. Resolved customer complaints promptly and professionally while documenting details in CRM system. 08/2017 to 01/2019
HEBRON LEARNING CENTER
Hebron, Kentucky
Preschool Teacher
Provided a variety of materials and resources for children to explore Attended to children's basic needs by feeding them, dressing them, and changing their diapers Taught basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills Established and enforced rules for behavior, and procedures for maintaining order Observed and evaluated children's performance, behavior, social development, and physical health Demonstrated activities to children.
Established positive relationships with parents and guardians by regularly communicating student progress. Supervised outdoor playtime while ensuring safety regulations were followed. SUMMARY
SKILLS
EXPERIENCE
08/2017 to 12/2017
CINCINNATI STATE
Cincinnati, Ohio
Lab Assistant
Provided technical assistance to students
Answered questions and resolved problems
Made sure all computers and printers are working.
06/2016 to 02/2017
SLOVIN & ASSOCIATES
Cincinnati, Ohio
Paralegal
Prepared civil complaints
Made sure we had the right jurisdiction and the right documents Scheduled small claims hearings
Made copies for the courts.
08/2015 to 07/2016
TACO BELL
Hebron, Kentucky
Crew Member
Worked collaboratively as a team serving customers Ensured each customer receives outstanding service by responding to their inquiries and placing orders efficiently
Recognized by the General Manager for being good at interacting with customers. 08/2013 to 12/2014
MCDONALDS
Hebron, Kentucky
Cashier
Operated cash registers and counted money at the end of shift Recognized by the General Manager for being a dedicated employee Received many positive comments from satisfied customers. ASSOCIATE OF ARTS: LEGAL ASSISTANT 05/2018
Cincinnati State Technical Community College, Cincinnati, OH EDUCATION AND TRAINING
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