Project Manager It Support
Resume:
CHRISTOPHER D. MACKIE
Woodstock, IL 60098
************@*******.***
CAREER SUMMARY:
Information technology professional with project management experience in a wide variety of environments, from small businesses and municipalities to Fortune 500 corporations. EXPERIENCE:
R+D Custom Automation, Trevor, Wisconsin
09/2022 – 03/2025
Sole IT support, server and network admin, and IT project manager for small manufacturer in Wisconsin.
Programmed and maintained Fortigate 60F HA firewalls for highest security.
Seized control of unmanaged Ubiquity
Instituted program of annual training of employees for spam and cybersecurity.
Fully documented entire IT systems.
Assisted with the rollout of Sage 100 on a cloud hosted platform.
Developed, documented, and implemented Onboarding and Offboarding of employees processes.
Managed consultant that administered Avaya phone system.
Managed outside MSP that provided backup support and software licensing.
Managed security system – security cameras, door access, and security system.
Performed all network and user administration, including AD, M365, Sage, iPhones, SolidWorks Vault, and others.
Provided day-to-day end-user tech support for all computers, software, and hardware, including PCs, laptops, servers, Avaya phones, iPhones and printers.
Developed disaster recovery plan and tested portions of it on a weekly basis. Cherry Hill Consulting, Inc., Woodstock, Illinois
12/2009 – 09/2022
IT Consultant
Assist local municipality, public safety, small business, manufacturing, and non-profit organizations to maximize the return on their I.T. investment through wise and cost-effective expenditures with excellent, efficient, *******@********************-***.****** personable service. In addition to day-to-day support, significant projects include:
Numerous migrations from different platforms to Microsoft 365 Cloud.
Installation of Asus wireless access mesh networks
Numerous Windows Server deployments, both native and hosted on VMWare servers.
Upgrade migration from Windows Server 2003 and Exchange 2003 to Windows Server 2008 and Exchange 2010.
Administration of all versions of Windows Server up to and including 2016.
Deployment and management of numerous SonicWall firewalls, as well as management of other makes of firewalls, including WatchGuard, Barracuda, and Fortinet
Oversaw several website development projects and deployment.
Complete design and deployment of infrastructure and connectivity for branch offices.
Migration of small businesses from peer to peer networks to Windows Server 2008. VerityThree, Incorporated, McHenry, Illinois
10/2001–12/2009
Director of Technical Services
Promoted from Project Manager to Senior Project Manager in August 2008, then promoted to Department Manager in November 2008, managing five people. Promoted to Director of Technical Services in June, 2009, managing day to day support operations and twelve technicians in two offices.
Dramatically improved cost efficiencies of operations within two months of assuming Director role, through implementation of Technical Dispatcher position and expanded use of ticketing and scheduling software ConnectWise.
Performed all ranges of Project Management, from PC upgrades to full technology refreshes, to planning, designing, developing, and deploying entire networks: cabling, servers, network equipment, internet access, domains, workstations, and disaster recovery plans, while maintaining strict time and fiscal budgets.
Developed many standard operating procedures used by technicians to minimize errors and ensure efficient deployment and stable operation, as well as authoring complete operations manuals
EDUCATION:
Bachelor of Science, Michigan State University
Microsoft MCP Certification
SKILLS:
Service, support and install all versions of Microsoft Windows desktop and server operating systems, from WFW 3.11 to Windows 11, NT 3.51 to Server 2019, including deployment and support of Active Directory, DNS, DHCP, and Group Policy scripting.
Service, support and install VMWare.
Service, support and install all versions of Microsoft Exchange, except, at this time, 2016. Also, service, support and install all versions of Microsoft SQL Server, from 2005 to 2012. No scripting and limited database creation experience.
Deployment, migration, and support of Microsoft 365 cloud file sharing and Exchange, including some support of Azure synchronization.
Service, support and install many Symantec products, such as Backup Exec, System Recovery, EndPoint Protection, and most recently EndPoint Protection Cloud, including migration.
Service, support and install many virus applications such as from McAfee, AVG, TrendMicro, ESET, Norton (Symantec), Webroot, and others.
Service, support, and install all makes and models of desktops, laptops, printers, monitors, input devices, and scanners.
Service, support, and install Zebra printers and other retail hardware.
Service, support, and install all versions of Microsoft Office from 95 to 365.
Service, support, and install QuickBooks and Sage.
Service and support for all makes and models of smart phones and tablets such as Apple and Android.
Service, support, and install all makes of network equipment (switches, NAS, WAP), including Cisco, HP, and Netgear. However, no experience configuring Cisco routers.
Service, support, and install all makes of network security equipment, including Fortigate, Cisco, SonicWall, Barracuda, and Netgear UTM. Setup and support VPNs, including point-to-point.
Service, support and deploy Android and iPhones, with access to M365 or Exchange servers and/or VPNs.
Service, support, and installation of cabling.
Extensive experience with documentation and technical writing.
Project and budget management.
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