Customer Service Center Associate

ALICIA LINDQUIST

Contact Center Associate [Remote]

**** ******** ****, *********, *******, UNITED STATES, 30274 ****************@*****.*** 678-***-****

OBJECTIVE

I have a combination of 17 years’ experience with The Homedepot, my main goal is to provide exceptional customer service to our [customers]. I have also held 2 positions with the company such as [Contact Service Center Associate/inbound and outbound communication, as well as HR PAY RESEARCH OFFLINE SUPPORT (Remote). I am seeking an opportunity to leverage my expertise. I bring a positive work environment and promote customer satisfaction through effective communication, customer and employee relations and contributing to growth and success. I am committed to promoting a healthy work environment for employees and as well as taking care of our customers.

SKILLS & ABILITIES

Exceptional Customer Service.

Written and verbal communication skills

Utilized computer systems to track, route and process customer orders accurately. [Workday, Salesforce, Kronos, IBM]

Adapted communication style based on individual needs of the caller/customer.

Identified potential issues that may arise due to changes in policies or procedures.

Building partnerships and working with others to meet shared objectives [Special Projects/ Training).

Exhibits ownership, empowerment and provides support to multiply teams [chat]

EXPERIENCE

HR PAY RESEARCH OFFLINE SUPPORT (Remote)

THE HOMEDEPOT Vinings, Georgia, March 2022 - June 2023

Exceptional Customer Service.

Written and verbal communication skills

Utilized computer systems to track, route and process customer (associates) paperwork accurately.

Adapted communication style based on individual needs of the caller/customer.

Identified potential issues that may arise due to changes in policies or procedures.

Follow company policies and procedures to ensure correct information is communicated to the customer.

Follow up with customers and associate via calls, emails.

Provide quality customer service to the customers and associates and to the field by completing their requests along with providing information regarding any questions or concerns they may have.

Researching and resolving escalated issues to provide customers with accurate information, including company policies and procedures.

Partner with leaders/managers for additional updates and training.

Analytical and strategic approach to resolve associate issue/concerns. Provides exceptional customer service [be an advocate for the associate].

HR CONTACT CENTER ASSOCIATE — THE HOME DEPOT Vinings, GA, April 2008 - March 2010

Exceptional Customer Service

Utilized computer systems to track, route and process customer orders accurately.

Adapted communication style based on individual needs of the caller.

Identified potential issues that may arise due to changes in policies or procedures.

EDUCATION

BACHELOR OF SCIENCE (B.S.) IN INFORMATION TECHNOLOGY — American InterContinental University Atlanta, GA, US, Mar 2007

COMMUNICATION

Strong written and verbal communication skills, including the ability to provide and accept constructive feedback and collaborate effectively with co-workers, supervisors, and managers.

LEADERSHIP

Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.

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