Data Entry Customer Service

Mohallya Marichetty

848-***-**** : : Mohallya . ram @ gmail . com : : 55d reading road Edison 08817

OBJECTIVE

Dedicated and customer-oriented professional with 9 years of experience in customer service and as IT professional. Seeking to leverage proven interpersonal and problem-solving skills to enhance the customer experience. Eager to contribute strong communication abilities and a positive attitude to deliver exceptional service and support the company's mission.

KEY SKILLS

Team Handling Time

Management

Confidentiality

Report writing and presenting

Critical thinking skills Excellent

communication skills

Strong interpersonal skills Proactive

and self-motivated Exceptional

organizational skills

Expert in Microsoft Office Suite - Word, Excel, and Outlook. PROFESSIONAL EXPERIENCE

IT Industry

Software Engineer : Health Care Domain :Worked on Pharmaceutical projects Test the software application and report the defects to the development team. Provide training to the team on new enhancements in the project. Delivering the designed product to the customer during sprint meetings. Organizing meetings within the team and the product owners for every release. Supporting and guiding the team with excellent collaboration with the client requirements Worked on Data related projects by doing data entry and testing the back-end Database. Expert in data entry and validating the data .

Excellent in Excel and data base related data management. Air Lines

Customer Service Ground Staff SATS

Check in the arrived customer by providing the boarding pass and providing the baggage details. Announcements for the arrivals and departures of the flight.

Managed the team by preparing the roasters for the entire team by assigning tasks . Consolidated the results of entire team and reported the status to the manager. Work Experience In USA :

Worked as Full time Summer Teacher at Tutor Time in Edison branch. US Work Authorization : H4 EAD

Currently holding a Valid License : NJ Life Producer EDUCATION & CERTIFICATIONS EXTRACURRICULAR ACTIVITIES Visveshwaraya Technological University Sports

Bachelor of Engineering in Electronics and

Communication -2008

Cycling

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