Technical Writer Senior
Resume:
Paul Strecker Peterson
Senior Technical Writer
**********@*****.*** • 703-***-****
Portfolio • LinkedIn • Arlington VA
Technical writer with over 15 years of experience in documentation and content strategy for companies such as DraftKings, Mastercard, and Epsilon.
Technical Proficiencies & Areas of Expertise
Technical Proficiencies: Adobe Acrobat, ClearCase, Confluence, DITA, FrameMaker, HTML, IXIASOFT CCMS, Jira, Microsoft Office Suite, PageMaker, RoboHelp, Snagit, Visual Source Safe, XMetal, XML Areas of Expertise: Technical Writing, Editing & Proofreading, Product Lifecycle Documentation, Cross-functional Collaboration, Quality Assurance, Software & Technical Documentation, User Manual & Guides Development, Team Leadership & Training, Project Management, Localization & Globalization Strategies, Stakeholder Interview & Engagement, Content Strategy & Analytics, and Confluence Administration Professional Experience
Edgesource – Arlington, VA Dec 2023 – Apr 2025
Senior Technical Writer/Senior Business Analyst (Hybrid)
Governed documentation quality by enforcing style guide compliance across deliverables, ensuring brand integrity and clear communication while increasing user satisfaction scores with documentation by 30%.
Conducted in-depth research to anticipate federal customer and stakeholder needs, delivering recommendations, 5+ detailed documentation, and analytical reports to support informed decision-making.
Reconciled 151 standard operating procedure (SOP) files, eliminating 35% of duplicates and ensuring compliance with style guidelines, resulting in concise documentation, and saving 5 hours per employee per month.
Boosted meeting efficiency by 20% in 2024 by preparing agendas, summaries, talking points, presentations, reports, and policy documents.
DraftKings – Boston, MA Jul 2022 – Sep 2023
Senior Technical Writer (Remote)
Centralized and managed 500+ pages of content on Confluence and the company intranet, ensuring consistent branding, style, and voice across all internal documentation while advising cross-functional teams on best practices for document creation and editing.
Crafted over 150+ pages of technical documentation and user guides, ensuring a 95% satisfaction rating from development teams and contributing to three successful product launches.
Increased efficiency by 20% in two quarters through collaboration with consultants and developers on process improvement documentation; edited peer-generated content for clarity and consistency.
Spearheaded the creation of internal documentation, consolidating information from 5 disparate sources and ensuring 100% compliance with the latest documentation standards and company guidelines. Mastercard – Arlington, VA Nov 2020 – Jul 2022
Senior Content Strategy Analyst
Authored 100+ DITA-structured topics and generated maps using IXIASOFT CCMS for a centralized documentation hub, streamlining content and improving searchability, contributing to a 20% increase in customer satisfaction in 2021.
Paul Strecker Peterson
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Planned, researched, and authored a comprehensive documentation suite for the Track Business Payment Service platform, including Quick Start Guides, Product Guides, and Onboarding/Registration Guides, resulting in 30% fewer user-generated support tickets.
Led the localization of 300+ backlog announcements into five languages, expanding global accessibility and reducing turnaround time by 25% through updated vendor coordination and efficient publishing workflows. Epsilon – Arlington, VA Oct 2018 – Oct 2020
Product Knowledge Manager
Standardized end-user technical content, improved product support and reduced knowledge gaps by 40%.
Developed and presented training sessions on ServiceNow content development to 15+ team members, leading to a 30% surge in knowledge base article creation and usage.
Led UAT and content optimization for a successful ServiceNow migration, resolving 90% of issues pre-launch.
Built a context-sensitive help system in RoboHelp with 375+ topics and Google Analytics insights, boosting self-service usage by 25%.
Improved knowledge content creation and maintenance processes, reducing errors by 15% and enhancing knowledge transfer efficiency.
Epsilon – Arlington, VA
Managing Technical Writer Jul 2011 – Oct 2011
Senior Technical Writer April 2010 – Jun 2011
Defined documentation requirements for 6+ product lines, reducing support tickets by 20%.
Delivered 100+ assets (Release Notes, Online Help, User Guides), supporting timely product launches and boosting customer satisfaction scores by 15%.
Designed content architecture and organized product libraries, reducing content retrieval time by 30%.
Streamlined localization workflows and managed translations in 5 languages, cutting delivery time by 25%.
Established a Documentation Center of Excellence within six months, standardizing processes and boosting team efficiency by 20%.
Led and mentored a team of five technical writers across three product lines, holding weekly 1:1s to provide feedback and optimize workloads.
Achieved a 15% increase in documentation quality and an 18% boost in team output through applying best practices.
Education
Bachelor of Arts in Political Science University of Utah, Salt Lake City, UT Technical Writer Certification Technical Writer HQ (expected completion Aug 2025)
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