Accounts Receivable Customer Service

Michele Goodale

** ********* *****, ******, ** **248 860-***-**** ***********@*****.***

Career Overview

Experienced accounts receivable professional who is proficient in Excel and all Microsoft applications. Fourteen years of exceptional performance in various industries including the insurance industry. Associate degree in business management and accounting in addition to a certificate in computer systems business operations.

SKILLS

Strong organizational skills, relationship building, timely communication, superior customer service, multi-tasking, problem solving, working independently

Relevant Knowledge and Experience

TECHNOLOGY

Proficient in all Microsoft applications, medical terminology, typing, filing, 10 key punch, quick books, lotus notes, Sage 50, X-Time, CDK, XTIME, Lightyear/Dealer built, OHM, Windows 10, AS400 and very adaptable to all software

Management

Supervised up to 20 colleagues and organized in many different areas.

Leadership

Fundraising Coordinator for CT Roughriders, AAU basketball, for the past 15 years at Rentschler Field and Gamble to help pay for dues and uniforms. Duties included: scheduling, organizing, and cash control.

Onboarding and mentoring new CNAs.

Experience

Unit Secretary • Trinity Health of NE • 11/06/2023-current

Answer phones, call bells and emergency pages. Filing, ordering supplies, create charts for patients, Admit and discharge patients. Schedule transportation inside and outside the hospital.

accounts Receivable •Blue Bell Mattress •6/26/22 – 11/06/2023

Post all entries that come into bank, post all cash, checks and credit card collected into OHM. Daily invoice billing, collection calls, account balancing. Receive price list from sales team and create in OHM. Heavy emails and multi-line phone.

CNA •Hospital for Special Care •7/08/19 – 12/31/2021

Provide care under the direction and supervision of a licensed nurse in accordance with hospital policies, procedures, and protocols. Receives report from licensed nurse on assigned patients. Reports pertinent patient information to appropriate team members. Incorporates awareness of age, developmental, cultural, hearing, and other special patient needs into care provided for assigned patients. Assist professional staff during emergency situations. Demonstrates competency in use of patient-related equipment. Documents in a timely and accurate manner adhering to hospital policies and procedures. Attends and participates in staff meetings. Completes specific assigned tasks, sets priorities for daily tasks, prioritizes, and completes assigned tasks. Assists with maintaining orderliness, cleanliness, and supplies business unit. Assists with equipment maintenance and identification of technical equipment problems when they arise and reports any problems to manager or PCC. Transports specimens to laboratory.

Account PAYABLE/RECEIVABLE CLERK • GENGRAS MOTOR CARS • 12/17 –02/20

Review, approve and enter 200+ invoices weekly. Intercompany billing by creating spreadsheets in excel, daily deposits and maintaining schedules. Customer service, collections, answering phones, and emails.

certified nurses Aide•Maple Leaf Manor-changes inc. • 6/96 – 7/2019

Attend to 15 psychiatric residents, prepare meals, laundry, supervised medication, and assist with bathing interacting with activities and other activities of daily living. CNA Certified

server•spectra/xl center •9/2015 – 3/2019

Seasonal Server for restaurant and suites. Amazing customer service to the 5 suites assigned to me.

receptionist/title clerk•langan volkswagon•6/2016 – 12/2017

Answer multi line phone, set up service appointments, maintain loaner log, daily deposit, breaking down of deals and stocking in new & used cars, sending paperwork to DMV and resolving any issues regarding the purchases

receivable account manager •travelers• 3/08 – 1/16

Manage up to 150 active accounts including monthly, bi-monthly, quarterly and yearly billing. Customer service, applying and transferring funds through different markets, balancing and reconciling accounts. Working with Account managers and Account Executives to make sure bills are correct and processed in a timely manner.

EDUCATION

Degree 2021 Asnuntuck Community College

Phlebotomy technician / Medical Assistant

Degree 2023 Stepful

Pharmacy Techinician

associates 2016 goodwin college

·Major: Business Management

·Minor: Accounting

certificate 1998 Fox Institute of Business

·Major: Computer Systems Business Operations

license 1996 educational Training of Wethersfield

Major: Certified Nurses Aide

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