Call Center Package Handler

TYWON HAIRSTON

**.********@*****.*** 916-***-**** Antelope, CA 95843

PROFESSIONAL SUMMARY

Proactive Job seeker with efficiencies in delivering support services and resolving customer inquires. Trained in support software and deescalation service techniques. Demonstrated competencies in operating multi-line phone systems, customer resolve and updating documentation. Proven track record in enhancing customer satisfaction and exceeding performance targets, notably at Telemarketers Inc. Significantly contributed to team training and quality compliance, throughout all positions within job history. Recent computer Tech graduate, who is a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Tech support position. Ready to help team achieve company goals.

SKILLS

Verbal and written communication

Call Center Operations

Customer service optimization

Multitasking and Time Management

Teamwork and collaboration

Friendly, positive attitude

Attention to detail

Microsoft office proficiency

WORK HISTORY

Site Security Officer / Patrol Solutions Inc. - West Sacramento, CA / 08.2024 - Current

Developed strong relationships with site personnel, fostering a sense of teamwork and collaboration in maintaining security standards.

Maintained accurate records of all security-related incidents, ensuring accountability and providing valuable data for future improvements.

Facilitated smooth traffic flow on-site by enforcing parking rules and managing vehicle entry points during peak hours.

Streamlined security procedures, leading to quicker response times during emergency situations.

Collaborated with local law enforcement agencies to address external threats and maintain a safe environment.

Production Builder / Prenumbra Inc. - Lincoln, CA / 03.2024 - 05.2024

Assembly: Following instructions, safety policies, and standard operating procedures to assemble medical devices

Inspection: Performing in-process inspections to ensure quality conformance

Training: Training personnel on device assembly, document review, and standard operating procedures

Compliance: Maintaining compliance with company standards, including the Quality Management System (QMS)

Communication: Coordinating QC activities and communicating throughput and progress

Material Handler / Matheson Flight Extenders - Sacramento, CA / 03.2021 - 12.2023

Transported inventory items to appropriate locations.

Packed items into appropriate containers for shipment.

Maintained safe work environment by following proper safety protocols and conducting regular inspections.

Kept storage areas organized, clean, and secure to fully protect company assets.

Increased productivity, utilizing forklifts and other material handling equipment effectively.

Outbound Call Center Representative / Future Telemarketers Inc. - Rancho Cordova, CA / 02.2001 - 12.2003

Maintained strong relationships with customers, leading to increased repeat business.

Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.

Expanded customer base by generating leads through targeted outreach initiatives such as referrals or cold calling campaigns.

Helped train new hires in outbound call center process, ensuring they were prepared to handle calls effectively from day one on job.

EDUCATION

Asher College - Sacramento, CA / 04.2024

Certification/Licensure: Information Technology

Professional Development: Comp TIA A+ Certification

Professional Development: Comp TIA Network+ Certification

Relevant Coursework: Microsoft word for Administrative Professionals Certificate

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