Data Analyst
Resume:
Malay (Intermediate)
Mandarin (Fluent)
English (Fluent)
Excel
MySQL
Python
Tableau
R
Power BI
CONTACT
***.****@*****.***
Kajang, Selangor
www.linkedin.com/in/ler-yuan-
hew-20464228b
SKILLS
LANGUAGES ASIA PACIFIC UNIVERSITY OF TECHNOLOGY & INNOVATION
& DE MONTFORT UNIVERSITY (DMU), UK
(DUAL DEGREE PROGRAMME)
07/2022 - 07/2023
Master of Science in Data Science and Business
Analytics
Bachelor of Arts in Accounting and Business
Finance
HERIOT-WATT UNIVERSITY MALAYSIA
09/2019 - 05/2022
EDUCATION
HEW LER YUAN
D a t a A n a l y s t
A dedicated data science and business analytics student who is responsible for the work assigned, capable of meeting strict deadlines, working effectively in a team, and seeking an opportunity to expand and gain more knowledge, experience, and skills in my field of study.
WORK EXPERIENCE
CLOUD TECHNICAL SUPPORT ENGINEER
Huawei Technologies Co., Ltd
Compiled and delivered detailed monthly reports,
analyzing risks of customer dissatisfaction, tracking key performance metrics, and presenting findings to my supervisor on a regular basis.
Resolved customer technical issues promptly by
diagnosing underlying problems—often unclear to the customers themselves—and implementing effective
solutions to ensure satisfaction and seamless
functionality.
Acted as a liaison between customers and backend
support teams, particularly for complex issues requiring backend expertise, ensuring clear communication and effective issue resolution.
12/2023 - Present
Covid-19 X-ray Images Classification Based on Deep Learning Models (Python)
Survival Classification of Breast Cancer Patients Using Machine Learning (R)
Predicting Passenger Satisfaction and Improve
Customer Loyalty (Tableau, SASEM)
Alzheimer's Disease Classification on Magnetic
Resonance Imaging using Deep Learning (Python)
Prediction on Loan Approval Status (SAS)
Creation of Spell Check System and GUI (Python)
Projects
Determinant Factors of Financial Management
Behaviour Among Young Adults in Malaysia
Projects
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