Sap Crm Consultant

Prashant Kumar

978-***-**** ************@*****.*** Westborough, MA 01581

SUMMARY

SAP Techno-Functional Consultant with 13+ years of extensive experience in SAP CRM, SD, WMS, and LE across multiple cross-functional modules.

Three full life cycle implementations, Up - gradation and post live support of SAP CRM/SD/WM/LE Modules.

Involved in all phases of SAP implementation, including blueprinting, gap analysis, mapping and configuration, testing, go-live, user and postproduction support.

Analyzing and Finalizing the Business Drivers and project scope for the client by mutually agreeing and signoff on deliverables for the project.

Extensive experience in Configuration of SAP CRM, SD, WM and LE.

Worked on various delivery types, storage unit management, stock placement and stock removal, and goods issue for sales order, inbound and outbound deliveries and other goods movements

Performed Unit Testing, Integration Testing and also assisted end users in User Acceptance Testing to validate the business scenarios.

SAP Performance Engineering: SAP S/4HANA Performance Tuning & Optimization, ABAP Code Analysis (SAT, ST12), HANA SQL Optimization (ST05, HANA Studio), Fiori Performance Analysis, Workload Analysis (ST03N), Custom Code (Z-Code) Optimization.

Performance Testing Tools: LoadRunner Professional 202x (SAP GUI, SAP Web, HTTP/HTML).

Profiling & Monitoring: HANA Cockpit, SAP SolMan, STAD, SM66, ST02, DBACockpit, Dynatrace.

Master Data: Customer master, Material master, Vendor Master, Condition Records.

Forward Logistic: B2B Sales Order, E-com Sales order Back Orders.

Shipping and Transportation: Delivery document types, Delivery Item Categories, Shipping Point Determination, Picking, Packing, Route Determination, and Shipment Creation.

Billing: Billing Document Type, Credit Memo, Debit Memo, Pro forma Invoices, Inter Company Billing.

Reverse Logistic: Extensive experience in Returns, Exchange, Repair, Remanufacturing process.

Basic Functions: Maintained text Determination Procedures, output types, Access Sequence and Condition Records for EDI 940(Shipping Instruction) 943(Inbound ASN), Text determination, output determination.

Good Understanding on Combined sales orders, consolidating deliveries, split deliveries, Stock Transport Order.

Good Knowledge on ABAP/4 Programming, Reports, User Exits, ABAP Queries, ALE/ EDI, IDOC

Worked on creating mapping documents to create interface with SAP and non-SAP systems at the 3PLs.

Functional specifications, testing scenarios, creating sales and service orders, coordinating with Business User for UAT. Experience in unit testing, integration testing and regression testing.

Worked with renowned 3PL partners in supply chain industry such as DHL, CEVA logistic, Reconext, and E2open.

Worked with well-known 3PL supply chain systems like Blue Yonder, Kinaxis, and Logistyx TME

Worked in multiple ISUs Retail-CPG, Energy and Utilities and HLS.

Worked with Global clients like Bose corporation, American greetings, Colgate and Thames Water.

Having good knowledge of Goods receipt, Goods issue, Movement types, Stock transfer order, Return STO in Inventory Management (IM).

Configuration and exposure of various documents types such as Sales order, Return order, Exchange order, and repair order, delivery type and Billing types, OTC, Output types and various output determining procedures, Enable EDI/IDOC Messages, Unit test Scenario preparation, Integration testing, User testing and documentation.

SKILLS

Make-to-order scenarios

Third-party order processing

Shipping and transportation

Master data management

Sales order management

EDI and idoc processing

Return and repair process

Output determination

UI configuration

Technical development

Functional consulting

ABAP programming

CRM configuration

SAP CRM expertise

Solution design

CRM one order framework

SAP CRM configuration

CRM BOL programming

Interaction center support

CRM webclient UI

Code inspector proficiency

BADI and BAPI implementation

Performance optimization techniques

IDoc processing

SAP enhancement framework

Object-oriented programming

ABAP web services

SAP transport management

ALE distribution techniques

Data dictionary management

RFC function modules

Smart forms development

User exit customization

LSMW data migration

Web dynpro applications

Module pool programming

Advanced ABAP programming

Agile methodology

System landscape design

Change management process

ABAP development

SAP BAPI development

Performance tuning

Process automation

Cross-module expertise

Business process analysis

Advanced SAP debugging

EXPERIENCE

SAP Techno Functional Consultant, TCSL, September 2014-Current

Client: Bose Corporation, American Greetings

Framingham, MA

I wrote the Business Requirement Documentation, Process Requirement Document, and drew Process Flow Diagrams for the AS-IS and To-Be processes.

Assisting with production support and implementing new processes.

Worked on EDI X12 transaction types: EDI 888 - Item Maintenance, EDI 940 - Warehouse Shipping Order, EDI 856 - Advance Shipping Notice (ASN), EDI 943 - Warehouse Stock Transfer Shipment Advice, EDI 944 - Warehouse Stock Transfer Receipt Advice, EDI 947 - Warehouse Inventory Adjustment Advice, and EDI 997 - Functional Acknowledgement.

Assisting the end customer and production support in the physical distribution process, such as:

Creation of a sales order.

Outbound deliveries.

Shipments.

Pick/Pack.

Post goods issue.

Good Receipts (for stock transfer orders)

Extensively worked on the Order to Cash (OTC) cycle.

Worked on extending the Standard IDoc type (i.e., MBGCR01, DELVRY07, SHPMNT05, and ORDERS) and adding a Z-segment to capture client-specific details, such as date code, carton count, pallet type, and creating a carton and pallet Hu relation.

Prepare the documents for cutover activities, roll-back mechanism, and hypercare issue tracker.

Configuration of STO, return STO, return order.

Synchronized SAP with a 3PL external warehouse.

Connected SAP with various third-party logistics solutions.

Assisted in the development and implementation of interface programs between legacy systems and the SAP ECC 6.0 environment.

Developed and configured SAP functional modules such as CRM, SD, MM, WMS, and LE.

Worked on the SAP integration PI tool and also the integration middleware platform, like OpenText.

Exhaustive experience on multiple integration standards like EDI, API, and Web service.

Facilitated order management through effective coordination among customers, suppliers, warehouse teams, and logistical partners.

Debugged complex issues related to integration between different modules within the system.

Conducted and documented Root Cause Analysis of production system failures to minimize future failures and optimize operations.

Gathered business requirements for SAP reporting and functionality enhancements.

Designed and developed BAPI functions, BADIs, User Exits, and Enhancement Spots.

Provided production support for critical incidents related to SAP ABAP applications.

Customized user exits in order to meet customer-specific requirements.

Created RFCs between different systems using ALE and IDocs technology for data transfer.

Enhanced standard transactions, such as Sales Order Management, Delivery, Shipment, and WMS transactions.

Analyzed business requirements to define system solutions and design programs using Object Oriented Programming.

Leveraged API/ALE-EDI for third-party software and SAP ECC connectivity.

Successfully carried out transactions related to forward logistics, encompassing sales order processing, delivery coordination, pick and pack, PGI execution, and shipment management.

Streamlined the incorporation of various payment gateways, including Adyen, Klarna, PayPal, and Ingenico, within SAP CRM and ECC.

Utilized SAP profiling tools (SAT, ST12) to trace and analyze performance of critical S/4HANA business transactions [mention specific T-codes like MIGO, VA01, and custom ABAP programs.

Identified performance hotspots in ABAP code and HANA SQL Scripts using ST05 (SQL Trace) and HANA Studio's SQL Analyzer.

Analyzed Fiori application performance by profiling OData service calls via SAP Gateway logs (/IWFND/ERROR_LOG, /IWBEP/ERROR_LOG) and browser developer tools.

Pinpointed root causes of performance degradation in S/4HANA batch jobs and reports through detailed trace analysis.

Designed and developed performance test scripts for end-to-end S/4HANA business scenarios (Order-to-Cash) using LoadRunner with SAP GUI and SAP Web protocols.

SAP CRM Consultant, Wipro Technologies, August 2011-August 2014

Client: Colgate, PwC and Thames Water

India

Debugged errors related to development objects, such as function modules and BADIs.

Monitored the performance of the system by analyzing various log files and database tables.

Generated technical specifications documents for the development tasks assigned by the team lead.

Collaborated with functional teams to provide technical solutions for new business requirements in the SAP CRM environment.

Performed unit testing of developed objects before releasing them into the production environment.

Implemented data migration from legacy systems to SAP CRM by using BAPIs.

Investigated multiple sources to find possible solutions whenever any issues arise while executing an application transaction related to the SAP CRM module.

Developed reports, interfaces, conversions, enhancements, and forms using the ABAP programming language.

Assisted developers in resolving complex coding problems they faced while working on enhancement requests received from customers.

Provided post-implementation support by troubleshooting issues related to integration points between different systems.

Customized the user interface layout with Web UI framework components, like views and pages.

Analysed the customer requirements and designed business processes in SAP CRM.

Monitored the performance of the system by using various tools, like ST05 and SQL trace, and took corrective actions when needed.

EDUCATION AND TRAINING

Bachelor of Science

Electrical And Electronics Engineering, Bangalore Institute of Technology, Bengaluru July 2011

CERTIFICATIONS

SAP Certified Application Associate - SAP S/4HANA Cloud - Sales Implementation

SAP Certified Development Associate - Programming in SAP S/4HANA for SAP NetWeaver ABAP Programmers

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