Customer Service Data Entry

Michael Dougherty

**** ******* ******, ****** ** 92065, 760-***-**** *******************@*****.***

Professional Summary

Professional individual with a positive attitude, strong work ethic, and diverse skills who is looking for career opportunities.

Professional abilities and skillset include the following: One year maintenance painter experience. One year security/customer service department experience. Three years of high-quality residential experience and custom homes. Four year work history exemplifying pride in completing things correct the first time, being accountable to peers, and management. Fourth generation painter, experience with multiple home projects and side work prior to age sixteen. Four years of experience with partners and teams working together to achieve high quality results in multiple work environments.

Summary of Qualifications

•1 year experience receiving and dispatching officers.

•1 year experience with with data entry, notation, and report writing.

•1 year worked closely with county sheriffs and Tribal Authority.

•1 year experience enforcing policies related to safety of the property and public health and safety protocols.

•1 year experience as acting officer to collect and supervise cash audits.

•Journeyman painter-3 years’ skill set and knowledge in the use of tools and materials in the painting and building trade.

•Detailed knowledge of application, disposal, and clean-up of all required materials.

•Knowledge of supplies including commercial paint, primer, finishes, lacquers, varnishes, epoxy, and dry wall.

•4 years practicing compliance with safety practices.

•4 years commitment to building team rapport and achieving a safe and supportive work environment.

•4 years experience maintaining timely schedule, maintaining timecard, and maintaining materials.

•4 years experience working within diverse teams.

•Ability to communicate oral and written instruction to carry out work orders and needs within a team dynamic.

Experience

Maintenance Painter March 2024-Present

Barona Resort and Casino

•Knowledge base of proper trade methods, tools, and equipment for the application of protective and decorative coatings.

•Maintain safety practices and regulations, safe work practices pertaining to trade.

•Prepare paint materials and other protective coatings.

•Complete skilled painting duties and tasks.

•Operate and maintain all department tools and equipment.

•Ability to prepare and maintain work order records and reports.

•Establish and maintain effective working relationships with all team members of internal and external departments.

•Experience with work orders to repair building structures, offices, and public areas.

•Acquires and maintains tools, equipment, and supplies within OSHA Safety guidelines.

•Maintains and operates work vehicles per company standards.

•Coordinates work with team members, supervisors, and managers.

•Completes training on paint operations, ladder safety, and hazardous material information.

Security Officer

Barona Resort and Casino

•Monitoring incoming calls on multiple telephone lines, including 9-1-1, emergency, and business lines.

•Monitor radio traffic including crimes in progress, medical emergencies, and fire incidents. Additional experience with reports of non-emergency calls for service including disturbances, traffic complaints, and crimes that have already occurred.

•Obtaining information on calls for appropriate triage of situations. Ensuring proper documentation of complaints and follow up resolution. Determining appropriate action and jurisdiction of dispatching officers.

•Maintains constant awareness of the location and activity of field personnel to ensure officer safety; monitors radio frequencies to maintain awareness of emergency situations occurring in and around property jurisdiction.

•Documents all information and retrieves information from the computer aided dispatch. Conducts computer inquiries to determine wants and warrants on persons, vehicles, and property. Interprets information received from these databases.

•Operate a variety of public safety communications equipment including a multi-channel radio, 9-1-1 emergency telephone equipment, and computer aided dispatch system.

•Maintaining security and safety standard office practices and procedures.

•Use of conflict resolution methods and techniques, as well as de-escalation strategies.

•Maintaining customer relations' methods and practices applicable to a safety dispatch function.

•Personal strengths and abilities include:

oCommunicating clearly with all officers, supervisors, and guests.

oObtaining and explaining information effectively and accurately to a variety of callers, including law enforcement, medical and fire personnel, and the public.

oAbility to reason clearly, analyze situations accurately, and develop and execute effective plan of action during emergency and non-emergency situations.

oMaintaining a professional demeanor while handling sensitive, provocative and/or emergency calls/callers or information report4ed.

oAbility to multitask and handle several telephone calls, radio transmissions, and computer functions simultaneously.

Journeyman Painter

Tom Summit Painting November 2021-January 2023

•Knowledge base of proper trade methods, tools, and equipment for the application of protective and decorative coatings.

•Maintain safety practices and regulations, safe work practices pertaining to trade.

•Prepare paint materials and other protective coatings.

•Complete skilled painting duties and tasks.

•Coordinate assignments with internal stakeholders.

•Operate and maintain all department tools and equipment.

•Ability to prepare and maintain work order records and reports.

•Establish and maintain effective working relationships with all team members of internal and external departments.

•Communicates, understands, and follows oral and written instructions for job tasks to complete the most cost-effective estimate of materials.

•Knowledge of the ability to spray, scrape, sand, plaster, repair, and apply commercial and specialized industrial protective coatings. Coatings include undercoats, finishing coats, paint, enamel, stains, waterproofing, varnishes, wax, lacquer, wallpaper, sheetrock, and stucco.

•Experience with work orders to repair building structures, offices, and public areas.

•Acquires and maintains tools, equipment, and supplies within county Safety guidelines.

•Maintains and operates work vehicles per company standards.

•Coordinates work with team, supervisors, and homeowners.

•Assists with training and instructing others on paint operations, ladder safety, and hazardous material information.

Journeyman Painter Dougherty Painting September 2019-October 2021

•Predicting job needs, time and cost evaluations, and evaluating quality of work.

•Communicating with supervisors and employees.

•Completing daily assignments and tasks based on skill levels and schedule.

•Gathering paint and materials, while controlling costs and expenditures.

•Maintaining personal timecard and progress report.

Education

•Ramona High School, Ramona, CA June 2022

High School Diploma

Personal Strengths and Accomplishments

•Worked full time as a painter while completing high school via independent study program during Covid Pandemic.

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