Customer Service Store Manager

Victor Okereke

Hennepin Crescent, Niagara Falls, ON L2G 2Z8

Email: ***********@*****.*** Phone: 905-***-****

Energetic and customer-focused professional with over four years of experience in customer service and food & beverage operations. I possess an innate ability to create engaging customer experiences, manage fast-paced environments, and collaborate with teams. Seeking an opportunity to showcase my skills and enthusiasm for hospitality.

Work Experience

Cook / Cashier / Store Manager.

Double Double Pizza and Chicken – Kitchener, ON. September 2024 -April 2025

Provided excellent customer service by welcoming customers and assisting with orders.

Cooked and plated a variety of dishes to fulfill customer orders efficiently and accurately.

Managed transactions using POS systems, ensuring accuracy in cash handling.

Addressed customers feedback, resolving concerns to improve overall service.

Supported a team-oriented workplace, working collaboratively with staff to maintain efficiency.

Business Owner.

Prudann Food and Beverages – Nigeria. June 2020 – August 2024

Founded and grew a food and beverage startup, steadily building a loyal customer base of over 130 regular patrons through dedication and a commitment to quality service.

Managed a team of four employees, promoting teamwork and professional development.

Provided outstanding hospitality, interacting with customers to create a welcoming environment.

Education

International Business – Conestoga College, Ontario.

Certified Project Manager (CPM), Int’l Project management professional.

Statistics – Abia State University, Nigeria.

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