OSP Engineering OSP Construction Change Management Consulting

MARC LAFOREST

** ****** ****** **********, *** York 13044

678-***-**** ******@***.***

As a visionary telecommunications leader, I excel in developing and executing strategic initiatives. Renowned for crafting telecommunications strategies that optimize operational efficiency, reduce costs, and align with organizational goals. Trusted advisor to senior management, leveraging vast experience to deliver innovative solutions tailored to customer needs. Proactive and intuitive, I anticipate client requirements and drive transformative change. Recognized for fostering team excellence, exhibiting an unwavering work ethic, and possessing exceptional communication and presentation skills. Proficient in managing capital projects ranging from 50-100 million dollars, I specialize in leveraging telecommunications technology to streamline processes and drive revenue growth.

OSP Engineering OSP Construction Change Management Consulting Profit & Loss

Strategic Planning Team Leadership / Motivation Process Improvement Recruiting Training / Development Workforce Planning Policy Development Performance Management Employee Engagement

Needs Assessment IT Infrastructure / Design Data Warehousing IT Strategy IT Security Network Administration Project Management QA / Testing Technical Support Technical Writing Deployment / Migrations Critical Infrastructure ISP Installations Central Office Installations DC Power Distribution BDCBB - BDFB -48V DC Power installations Generator installations Business Continuity Planning Disaster Recovery

PROFESSIONAL EXPERIENCE

Cyient, Allen, Texas 06/2023 – 07/2024

Cyient partners with over 300 customers, including 40% of the top 100 global innovators, to deliver intelligent engineering and technology solutions for creating a digital, autonomous, and sustainable future. As a company, Cyient is committed to designing a culturally inclusive, socially responsible, and environmentally sustainable Tomorrow Together with our stakeholders.

Senior Division Manager of Service Delivery – OSP Engineering Northeast Construction

Direct and manage the North Eastern United States Engineering and Design Division, overseeing project management and financial performance. Lead internal teams and external subcontractors in multi-state HFC Coax and Fiber HICAP, MDX, FTTX, and NT Projects for leading Tier 1 providers in the United States. Leveraging expertise in Telecommunication Standards to ensure project success and client satisfaction.

Achievements:

Process Efficiency: Achieved significant reductions in process completion time, error rates, and improved productivity.

Cost Management: Drastically lowered quality-related expenses, rework costs, and defects, resulting in substantial savings.

Workforce Optimization: Reduced headcount through role consolidation and automation, leading to significant cost savings.

Customer Relations: Implemented regular customer reviews, resulting in a remarkable reduction in complaints and sustained revenue despite budget reductions.

Margin Improvement: Enhanced profit margins through efficiency gains and cost reductions, contributing to financial stability.

KGPCo, Faribault, Minnesota 10/2018 – 06/2020

KGP Telecommunications, Inc. produces and distributes voice, video, data, and wireless products for the telecommunications industry. It offers factory installed termination systems, high-density protection frames, pre-stubbed cross-connect interfaces, pre-terminated jumper assemblies, custom cable assemblies, and transition cables. The company serves independent telephone companies, system integrators, contractors, installation companies, original equipment manufacturers, cable TV companies, utilities, wireless markets, Internet service providers, government, and end users. The company was formerly known as Great Lakes Telephone Supply, Inc. and changed its name to KGP Telecommunications, Inc. in 1982. KGP Telecommunications, Inc. was founded in 1973 and is based in Faribault, Minnesota.

Director of Northeast Region – OSP Construction

Management oversight and P&L responsibility of the North Eastern United States Construction Division consisting of internal employees and external subcontractors engaged in multi-state HFC Coax and Fiber (FTTH) Projects on behalf of the Top Tier 1 Broadband providers in the United States.

Achievements:

Negative EBITDA reversal within first 60 days.

Augmented staff increasing margins 100% within 30 days.

Regional market expansion increasing revenues 80% within 45 days.

Kanaan Communications, Westerville, Ohio 11/2017 – 10/2018

Kanaan Communications, LLC provides a wide range of services to telecommunications providers including engineering services; outside plant construction (Aerial/Underground); plant maintenance; network upgrades including node splits, fiber & coax splicing, and activation/certification work.

Manager of Project Operations

Management oversight and P&L responsibility of the Syracuse, NY Construction Division consisting of internal employees and external subcontractors engaged in a statewide 9000 mile build-out of Coax and Fiber for Charter (Spectrum) Communications.

Achievements:

Designed and built out Warehousing and Construction facility supervising all tenant improvements.

Hired over 20 employees and 10 Contractors within a 30 day period.

Achieved 1M in monthly recurring services within 90 days.

INOC, Northbrook Illinois 05/2017 – 10/2017

INOC is an ISO 27001:2013 certified 24 7 NOC and an award-winning global provider of technology infrastructure monitoring, reporting and support services for communication service providers and enterprises.

VP NOC Lifecycle Practice

NOC Lifecycle Practice - Management oversight and P&L responsibility of the NOC Lifecycle team. Ensure that the department has the necessary resources, tools and standards to execute on projects.

Achievements:

Authored Documentation Toolset to conduct current and future state Network Operation Center Assessments within 30 days.

ITIL Certification within 60 days.

Assisted in closing 1.2M in monthly recurring services within 90 days.

CFN SERVICES, Herndon, Virginia 02/2010 – 01/2017

Provides high-performance network and application delivery solutions for real-time, mission-critical applications.

VP Global Network Operations

I designed and constructed the world's first Ultra low latency High-frequency trading platform in 18 countries. Additionally, I oversaw the overall management of the global network and infrastructure supporting high-performance network and application delivery solutions. This included leading continual optimization and expansion efforts of our proprietary "evergreen" low-latency network and global cloud platform, Alpha Platform™, for automated securities trading. Responsibilities also involved managing Multicast Market Data Distribution, configuring Algorithm Servers, and overseeing Backup Storage of Executed Trading activity using the Isilon Series S200 and S210 NAS and OneFS.

Achievements:

Facilitated revenue realization within 8 days following acquisition of 34 site, 800 mile Low Latency Microwave Network by performing review of all infrastructure configuration details and assembled plan of execution for rapid integration of all acquired assets and provided CFN's Network Operations Center 24x7x365 surveillance to all remote Tower locations.

Presided over less than 4-hour MTTR (Mean Time To Repair) across all markets through implementation of surveillance tools reducing fault isolation times along with strategic location of Spares and Human Resources.

Garnered numerous sales wins providing expert support to sales channel by creating technical documentation highlighting solutions for utilization in Sales presentations.

Enhanced accuracy and increased visibility to capacity management through implementation of server based polling to network devices eliminating manual database configuration errors and inaccurate capacity reporting.

Exceeded $200k in annual contract savings by preparing RFP for Outsourced NOC Services, interviewing candidates, and assisting in final selection and implementation.

AT&T MOBILITY, Atlanta, Georgia 08/2009 – 02/2010

The largest communications holding company in the world by revenue.

CPDO-PMO Project Manager Northeast Region – Contract

Captained 6 largest markets within Northeast region for delivery of transport circuits such as T1’s, DS3’s, Ethernet and OCN’s to cell site. Directed project management teams on project status reporting, forecasting, integration, and support/issue resolution. Coached and mentored team members, facilitating discussions and issue resolution between client and vendor project management teams establishing standards and expectations. Collaborated with cross-functional leaders ensuring continued improvement of processes, and procedures, timely completion of program activities, and consistent focus on operational efficiency and compliance, as well as hosting multiple conference calls and web meetings communicating weekly status to executive team.

MARC LAFOREST

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******@***.***

CPDO-PMO Project Manager Northeast Region – AT&T MOBILITY, cont…

Achievements:

Improved cyclical intervals in deploying additional bandwidth to targeted cell site locations by providing Gap analysis identifying and addressing inefficiencies and communication breakdown.

Boosted implementations 30% by mentoring staff members and providing training on identification of root cause and resolution path.

INTELLIFIBER NETWORKS, Syracuse, New York 06/2008 – 06/2009

High capacity fiber network spanning 37,000 route miles. Offering scalable network solutions for service provider, enterprise, and government customers. Solutions include custom built private networks, low latency routing, SONET services, wavelengths, Ethernet, and data options.

Engineering Manager – OSP & Transport – Northeast & Midwest

Drove all activities related to deployment, operations, and maintenance of network with 200+ POPs and ReGens spanning 6k+ miles. Managed new site turn up and development, resource planning, cost estimates, and compliance with set deliverables. Supervised 5 direct reports and 27 subordinates, including 24/7/365 support team. Served as primary point of contact for Field Operations and led resource allocation and management of $10M+ annual operating budgets.

Achievements:

Reduced overtime and on-call time 20% by dramatically improving productivity of organization through implementation of reporting structure and time management methodology with team members, delivering improvements across various types of projects and service activations.

Slashed MTTR 25% by strategically relocating assets following comprehensive internal audit.

Improved Network performance by addressing potential points of failure garnered from audit of all critical infrastructure maintenance records identifying facilities overdue for preventive maintenance.

Decreased operational expenses $100k by conducting facility agreement audits.

LEVEL 3 COMMUNICATIONS, Atlanta, Georgia 03/2001 – 12/2007

American multinational telecommunications and Internet service provider company.

Senior Field Operations Manager

Led all city level activities for construction, operations, and maintenance of 12 mile fiber optic network located within central business district of Atlanta. Directed Engineers, Technicians, and contractors in delivery of SONET OC-192, OC-48, OC-12, OC-3, DS3, DS1, DS0, GigE, FastE and dark fiber to major telecommunication carriers and enterprise customers. Oversaw aspects of Network deployment from site survey to final Operational Acceptance.

CAREER NOTE: Additional experience includes role as Operations Manager – LOOKING GLASS NETWORKS, and Area Manager Wireless Division – OSP CONSULTANTS. Details available upon request.

TECHNICAL SKILLS

ITIL Certified NETTEST CMA4415 Digital Lightwave 312 & DCA-425 Wavetek MTS 5100

Acterna 2209, 2310, 2802, & TB950 Tektronix 2782 EXFO FTB-300 & FTB-200

Sunrise Sunset MTT Megger MIT 1020 Windows MS Office Suite MS Visio

Autocad Acronis Citrix SolarWinds MAC OS DOS Midtronics SQL Linux Unix

Remedy NetCracker Granite CASPR Windows Server 2012 TCP/IP IPX/SPX WINS DHCP

DNS NetBIOS Token Ring 802.11 a/b/g/n HTTP FTP SNMP LAN/WAN RIP EIGRP

OSPF VRF BGP SD-WAN Application Acceleration VMWare DWDM Palo Alto SalesForce JIRA Asana BaseCamp Isilon S200 and S210 OneFS NAS/RAID Server Configurations

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