Scrum Master Project Manager

MARY B. GBAYA-KANGA

Raleigh, NC *******@*****.*** 215-***-****

LinkedIn: www.linkedin.com/in/mary-kanga-918b94220

PROFESSIONAL SUMMARY

Certified Scrum Master/Project Manager - goal-oriented leader with extensive experience in managing cross-functional teams, promoting inclusive work environments, and ensuring compliance with organizational policies and procedures. Adept at training and developing staff, providing ongoing coaching and mentoring, and driving continuous quality improvement initiatives. Proficient in fostering collaboration, resolving conflicts, and building relationships with internal and external stakeholders. Skilled at maintaining documentation and compliance standards, supporting care management practices, and enhancing operational efficiency through process improvements. Committed to fostering a positive, transparent, and diverse workplace culture, ensuring consistency in performance and goal alignment.

KEY SKILLS

Compliance & Regulatory Adherence: Ensuring compliance with licensure, regulatory, and accreditation requirements, maintaining adherence to organizational policies.

Conflict Resolution & Mediation: Facilitating conflict resolution among staff, stakeholders, and external providers; ensuring all voices are heard.

Diversity & Inclusion Advocacy: Promoting a positive and inclusive work environment, encouraging trust, respect, and ethical practices.

Staff Training & Development: Ongoing coaching and mentoring of staff; providing feedback and fostering continuous learning.

Collaboration & Stakeholder Engagement: Coordinating care management standards, cross-functional teamwork, and building relationships with providers and external stakeholders.

Continuous Quality Improvement: Identifying trends and recommending improvements to increase operational efficiency and service quality.

Documentation & Data Management: Ensuring accurate and timely documentation of all processes; monitoring compliance with departmental procedures.

CERTIFICATIONS

Web Development (HTML, CSS, JavaScript) – 2024

Certified Scrum Master (CSM), Scrum Alliance – 2022

Medical Billing and Coding – 2015

PROFESSIONAL EXPERIENCE

Oxygen Delivery Technician Viemed Healthcare

Raleigh, NC 06/2024 – Present

Delivered prescribed medical equipment, oxygen systems, and supplies to home care patients/clients, maintaining timely and accurate delivery schedules, while Demonstrating professionalism and adherence to company standards, as well as ensuring compliance with DOT and FDA regulations related to oxygen delivery.

Participated in inventory management, including requesting stock, performing inventory counts, and tracking equipment usage, and troubleshooting of the equipment.

Maintained accurate documentation, including route sheets, delivery tickets, and manifests, ensuring timely submission to appropriate personnel. Collaborated with respiratory therapists and patient care coordinators to enhance service delivery and patient care.

Project Manager, Sprinkler Division ADT Commercial

Clayton, NC 01/2022 - 12/2023

Led and coached cross-functional teams to ensure alignment with organizational goals, maintaining staff performance and development.

Ensured compliance with internal policies and regulatory requirements, providing staff with the necessary resources and tools to achieve goals.

Promoted an inclusive and respectful working environment by mediating conflicts and facilitating team communication.

Collaborated with stakeholders to optimize project workflows and improve operational efficiency.

Package Handler Supervisor United Parcel Service

Raleigh, NC 08/2022 - 03/2023

Supervised and trained staff on company processes and safety procedures, ensuring compliance with organizational standards.

Led efforts to enhance collaboration and communication among team members, fostering an inclusive and efficient work environment.

Resolved workflow issues through conflict resolution and process improvement initiatives, boosting team performance.

Customer Service Specialist Cube Smart Self Storage

Exton, PA 06/2017 - 12/2021

Provided coaching and support to frontline employees, ensuring they had the necessary resources to meet customer needs.

Facilitated communication between internal teams and external stakeholders, building strong relationships and improving service delivery.

Ensured compliance with company procedures and documentation standards, enhancing overall efficiency.

PRIOR YEARS/EXPERIENCE

Police Dispatcher Philadelphia Police Department

Philadelphia, PA 12/2016 - 06/2017

Termination Services Coordinator Contract Callers Inc.

Huntingdon Valley, PA 05/2016 - 12/2016

Tele-Communicator/Public Safety Dispatcher Drexel University

Philadelphia, PA 11/2011 - 07/2015

EDUCATION

Web Developer Wake Technical Community College, Raleigh, NC – 2024

Medical Billing and Coding Diploma Drexel University, Philadelphia, PA – 2015

Associate of Arts in Liberal Arts Community College of Philadelphia, Philadelphia, PA – 2010

High School Diploma Northeast High School, Philadelphia, PA – 2004

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