El Paso Personal Injury

Kelsey Phifer

Email Address: *******@*****.***

Cell Phone 864-***-****

The Retreat at Mesa Hills, El Paso, TX

OBJECTIVE:

My goal is to secure employment where my interpersonal skills, work experience, training and skill sets will add value to the organization and my superiors.

EDUCATION:

2017-05 Criminal Justice South Carolina State University Bachelor of Science

2018-02 Paralegal Studies University of South Carolina Certificate

2019-12 Criminal Justice-Homeland Security Colorado Technical University

Master of Science

EXPERIENCE:

2020-08 to 2025-05 Paralegal Specialist

Small Business Administration (Remote) (40 hours/week)

Reviewed cases for possible fraud or identity theft and prepare notes supporting or denying fraud for attorney review.

Completed mail intake.

Received Bankruptcy filings from the courts and followed SBA procedures depending on the bankruptcy chapter and state.

Forward Bankruptcy filings and notes to appropriate regional litigators

Evaluate legal and/or loan documents for accuracy.

Reviewed Loan Authorization and Agreements to ensure the borrower is in compliance with the contract.

Accessed Board Resolutions, LLC Certificates, and Insurance coverage for legal sufficiency.

Contacted borrowers that have not fully complied with the loan contract and assist them with the requirements.

Responded to inquiries promptly from colleagues and external customers while handling sensitive information professionally.

Presented information clearly and professionally.

Emailed and called borrowers to retrieve documents required by the contract.

2019-06 to 2019-08 Personal Injury Paralegal (Temporary Position)

King Law Group-Renton, WA (40 hours/week)

Managed personal injury cases

Gathered medical reports

Obtained insurance information including PIP and UIM Coverage, Declamation pages, waivers, and third-party liability decision.

Set up claims for first and third party.

Requested police reports of accidents

Assisted in preparing litigation matters

Conducted intake meetings with new clients

Independently met with clients weekly to assist them in completing the Records Collection Questionnaire

Handled client requests and provide status updates

Docketing, record keeping, and management of databases

Scheduled appointments and meetings, calendar management, handle and route incoming phone calls, document review, management, organization, and filing, and handle other routine clerical duties

Assisted attorneys with daily administrative tasks.

Supported two attorneys’

Drafted and sent letter ‘s of representation to first, and third-party insurance companies, and medical providers.

2018-10 to 2018-12 Court Advocate

Good Samaritan of the Ozarks-Genesis, Waynesville, MO (20-30 hours/week)

Helped survivors understand basic information about the courts, criminal prosecutions, and the role of the survivor/witness.

Informed victims of their rights under the Violence Against Women Act of 1994 (VAWA). The VAWA identifies domestic violence as a crime and allows for remedies such as orders of protection and criminal charges.

Monitored the response of the court system.

Improved victims’ access to the court system.

Provided objective and knowledgeable information about the court process.

Offered information about the court process.

Offered information about survivor rights.

Facilitated the provision of services or other forms of assistance.

Supported and empowered survivors to choose their own options and make decisions.

Assisted in dealing with survivor’s feelings as a result of crime.

Communicated as a Liaison within the system.

Referred to additional services such as shelter, legal assistance, safety planning, crisis intervention, crime victim’s compensation fund.

Assisted with crisis calls, text line services, intake and case management as needed.

Attended weekly case management team meetings in order to provide insight to specific resident’s needs in regard to court advocacy.

2018-03 to 2018-07 Legal Assistant/Paralegal

Burriss and Ridgeway Law Firm, Columbia, SC (40 hours/week)

Collaborate and assist paralegal with their case loads

Provide assistance with every case in the office

Coordinate the attorneys’ schedules (depositions, client meetings, doctor meetings, mediations)

Run SLED and DMV checks on clients and defendants

Interact with clients to gather information for their case, update them on their case status.

Follow up with clients regarding their ongoing medical treatments

Schedule doctor’s appointments for our clients

Maintain detailed and organized notes of one’s work on each file in an office-based computer program.

Set up claims with insurance companies/adjusters

Request medical balance reductions for clients

Draft pleadings, discovery, and correspondence

File pleadings with the court (E-File)

Supported two attorneys’

2017-07 to 2018-01 Scheduling Clerk Position; Family & Litigation Courts

Orangeburg County Clerk of Court, Orangeburg, SC (40 hours/week)

Prepare weekly dockets and calendar of cases to be called using QS1 System for Family Court; and, Citrix System for Civil Court

Meet with judges and coordinate schedules with attorneys or their staff to secure court dates for motions and different types of hearings.

Daily examine legal documents submitted to the court, for adherence to law or court procedures regarding motions and hearing request.

Attended court bi-monthly, and recorded minutes of court proceedings regarding court orders and hearing request.

Attended jury selection proceedings and swear in selected jurors and witnesses.

Applied my knowledge in administrative and clerical procedures; laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process, in all aspects of my daily activities.

Daily communicate in person or writing or by telephone or through email with judges, attorneys, deputy clerk of court, supervisor, co-workers, the general public, and others regarding docket scheduling needs.

2017-01 to 2018-01 Intern

Orangeburg County Clerk of Court, Orangeburg, SC (10 hours/week)

●Performed administrative and clerical procedures; sent jury notices and calculated child support wages.

2016-01 to 2017-05 Team Captain, “Community Assistant” (CA) *Promotion

South Carolina State University, Housing Department, Orangeburg, SC (10 hours/week)

●Scheduled other CA team members’ office hours

●Communicated information to CA’s through group text or in person

●Trained new and less experienced CA’s

●Provided ongoing support to CA’s regarding operational policies and procedures

●Consulted with supervisor on strategies for the day-to-day operation of residential housing

●Recommended CA candidates to supervisor for hire

2015-01 to 2017-05 Community Assistant” (CA) position

South Carolina State University, Housing Department, Orangeburg, SC (10 hours/week)

●Supervision of 40+ residents each semester, totaling over 200 people in the course of two and a half years as a Community Assistant.

●Maintained weekly office hours, assisting residents as needed

●Created, planned and presented monthly presentations to student residents regarding campus life activities

●Routinely monitored rooms and building for cleanliness and safety

●Provided counseling and guidance to students in crisis or unsafe circumstances and situations; and, involved campus law enforcement when appropriate

●Routinely performed general clerical activities, including documentation of room keys distribution, and fund disbursements, under the guidance of supervisor.

COMPUTER SKILLS:

●Microsoft Teams, Microsoft Office, Experience with QS1 System (Family Court); Citrix System (Civil Court); Sharepoint, Microsoft Word, PowerPoint, Outlook Email; Excel; and Westlaw Legal Research Website

ACCOMPLISHMENTS & LEADERSHIP SKILLS:

●Burriss and Ridgeway Law Firm voted me “2018Rookie of the Year”

●President of Sigma Gamma Rho Sorority Inc., campus chapter

●Team Captain of Hugine Suites Community Assistants, SCSU

●Appointed to Captain of Collegiate Sapphire Pom Squad, SCSU

●Collegiate Sapphire Pom Squad team member for 4 years, SCSU

●Graduating Class of 2017 Voted me “Most School Spirited”, SCSU

●Awarded Speech & Debate trophies, medals and certificates, HHS

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