Virtual Assistant Patient Care

Resume of Susan N. Brittain

Susan N. Brittain, R.EPT., PTA, CAS

*** **** *** **, *******, NC 28601 Home: 828-***-**** Cell: 828-***-**** *****.*.********@*****.*** Executive Overview

Healthcare professional with over 30 years of experience. Excellent written and verbal communication skills. Exceptional ability to understand my role in the context of total patient care. Always places patient first. Seeking healthcare opportunity where I can utilize my skills and experience.

• Consistently exceeds productivity standards • Utilizes support personnel when appropriate

• Ensures patient/family education • Works well with peers Professional Experience

Carolina Ear, Nose, and Throat May 2024 to Present. Allergy Coach Hickory, N.C.

Responsible for allergy testing, immunotherapy consults for new patients, Cluster treatments, injections, phlebotomy as ordered, mixing/compounding formulation vials, mixing and set-up of testing trays, set-up of mixing trays and stocking treatment rooms as needed, chart prep, maintain equipment, and patient education. Answering calls and following up with phone messages as needed. All required documentation, daily prep for next day. Scheduling and educating patients prior to testing, including reviewing medications and contraindications.

United Allergy Services June 2023 to May 2024.

Clinical Allergy Specialist Hickory, N.C.

Ran an allergy clinic within a specialist practice. Duties included inventory management, all documentation related to patient care, scheduling in two systems, weekly newsletters to clinicians/staff, patient education, patient training to perform at home injections, performed all in-office injections, communication with office staff, clinical staff at the home office, mixing/compounding formulation vials for individual patients, monitoring extracts, patient safety and follow up during and after treatment, management of patient vials within required temperatures with at least 2 daily checks, pre-screening patients for allergy services, reviewing medications and contraindications with patients, and any related activities as needed. Numerous 5 Star reviews from patients. Met and exceeded IT and testing goals most months. Catawba County Public Health, NC. September 2021 to May 2023. School Health Assistant Newton, N.C.

Served as a School Nurse extender during the surge in COVID cases. Performed testing and data collection for local and state health organizations. Participated in the Duke University “Test to Stay” program. Treated students within my scope of practice as a non-registered nurse extender, dispensed medications as specified, and various other activities as needed, including medical documentation. Managed the NCMS nurse’s office while the RN was on maternity leave, November until February. Select Rehabilitation, Abernathy Laurels. February 2012 to March 2023. Physical Therapist Assistant Newton, N.C.

Perform long term care treatments within primary PT plan of care, communicate with nurses, physicians, and other health professionals to help facilitate the progression and recovery of our patients with orthopedic, neurological, cardiovascular or other medical conditions. Organized and developed an MSDS notebook for the department. Proficient with HealthMedx and RehabOptima documentation systems. Resume of Susan N. Brittain

Tenet, Frye Regional Medical Center. July 1988 to February 2012. Physical Therapist Assistant (6/2008 – 2/2012) Hickory, N.C. Performed acute care treatments within primary PT plan of care, communicate with nurses, physicians, and other health professionals to help facilitate the progression and recovery of our patients with orthopedic, neurological, cardiovascular or other medical conditions. Experienced in hospital based Rehabilitation unit and Restorative Care Unit care. Worked with Cerner and Medilinks computerized documentation systems.

Neurodiagnostic Technologist (FT 7/1988 – 2/1998, PRN thru 2008) Performed diagnostic tests that included Nerve Conduction, Evoked Potentials and assisted with Electromyography. Also trained in Polysomnography with previous experience in Electroencephalography. Registered Evoked Potential Technologist.

Piedmont Neurology. February 1998 to December 2006. Contract Neurodiagnostic Technologist Newton, N.C. Performed diagnostic tests that included all modalities of Nerve Conduction, assisted with Electromyography and transcribed study dictation. Registered Evoked Potential Technologist WXRC/WIRC Radio. May 1986 to June 1988.

Account Executive Hickory, N.C.

Managed all aspects of client accounts including sales, maintaining communication with current clients, cultivating new clients, writing copy for advertisements and community service projects. Education

Bachelor of Science in Business Administration from the University of North Carolina, Chapel Hill, May 1986.

• Johnston Scholar (4 years), A.B.W.A. Scholarship recipient (4 years). Physical Therapist Assistant from Caldwell Community College and Technical Institute, May 2008.

• PTA Class Secretary

• NCPTA Quiz Bowl Winning Team 2007

• NCPTA Debate Winning Team 2008

• License # 4033

Certified Phlebotomy Technician and Certified Allergy Specialist Continuing Education as needed and available

Extracurricular Activities

Member of NCPTA and APTA. Since 2008 Scholarship Board NCPTA 2 years 2009-2010 Foothills Chapter NCPTA Secretary 5 years, until 2019 Head usher for the women’s usher group at Holy Trinity Lutheran Church, help with Wednesday evening dinners by working in the church kitchen Swimming, Walking, Volunteering, Reading, Travel, Antiques.

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