Systems Analyst Business

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Bernie Maher Mechanicsburg PA - 1-717-***-**** - ***********@***.***

Program Manager / Six Sigma Master Black Belt / Sr. Business Systems Analyst Profile

As a seasoned Sr. Business Systems Analyst with a strong background in hospital, wholesale, retail and operations technology environments, I excel in leading process mapping, recommending enhancements, and facilitating technology updates. I have a proven track record of collaborating with cross-functional teams to analyze and improve business processes, utilizing data-driven insights to drive projects through scrum meetings effectively. My expertise lies in establishing benchmarks, identifying improvements, and tracking progress to ensure the successful implementation of projects. Additionally, my experience includes supervising data analysts, managing master data, and implementing standardized methods to drive process efficiency and optimization.

Project Management Skills

Agile / Scrum

Cross-Functional Teams

Lean Processes

Prosci Change Management

Six Sigma Methodology

Systems Analysis Skills

Data Analysis

Data Driven Insights

Data Governance

Flow Charts

Histograms

Meeting Facilitation

Process Mapping

RACI / RAID Documents

Regression Analysis

Requirements Gathering

Statistical Analysis

Technology Skills

BI Tools

Documentation

End-User Technical Support

Instructional Design

Minitab

MS OƯice

Smart Sheets

Systems Implementations

Technology Upgrades

Soft Skills / Experience

Analytical Thinking

Change Management

Communications

Community Service

Creative Problem Solving

Customer Centric Focus

Mentoring / Coaching

Mergers & Acquisitions

Organization

Presentation Delivery

Time Management

Training and Development

Business Skills

Corporate Operations

Data Governance

End-User Support

Finance Systems

Human Resources

Inventory Control

Ordering / Receiving

P&L Analysis

Retail / Wholesale / Health Care

Scheduling / Payroll

Team Facilitation

Employment History

Sr. Business Systems Analyst – Finance / Sr. Business Analyst – Hospital Applications at Select Medical

July 2019 – October 2024

Lead mapping of current processes, recommend enhancements, and design future processes.

• Collaborate with developers to deploy technology upgrades and support end-users in their training.

• Organize cross-functional meetings to analyze and improve business processes.

• Utilize data to establish benchmarks, identify improvements, and track progress.

• Research and document various hospital applications, and drive projects through scrum meetings.

Manager of Master Data Management at UTZ Snack Foods July 2017 – July 2019

Supervise data analysts managing item, customer, and pricing data.

• Manage 2,000+ direct store delivery routes for 60,000+ customers.

• Lead data cleansing for 10,000+ items, 100,000+ customers, and 2,000+ routes.

• Collaborate with IT to enhance databases for evolving business needs.

• Drive projects on data governance, quality programs, and technical support for Enterprise Data Governance.

2

Store Optimization Manager / Sr. Manager Standardized Methods at Ahold / Giant Supermarkets

January 2011 – November 2016

Develop and implement standardized methods, procedures, and policies for multiple store locations spanning four divisions and 770+ stores.

• Lead cross-functional Kaizen events to drive process improvement initiatives.

• Oversee the design, documentation, and implementation of process improvements to enhance efficiency.

• Monitor and evaluate initiatives to reduce expenses, optimize labor, and streamline workflows.

Certified Six Sigma Master Black Belt / Black Belt / Lean Practitioner at Shaw’s Supermarkets / Supervalu /

Albertsons

January 2006 – November 2009

Mentored 13 Six Sigma Black Belts through 30 projects for certifications.

• Facilitated cross-functional and departmental process improvement team meetings.

• Conducted in-depth data analysis on large data sets using Minitab.

• Leveraged Six Sigma tool sets for various projects like Fishbones, Flow Charts, Histograms, and Regression analysis.

Sr. Mgr Technology Training, Communications, &

Implementations at Shaw’s Supermarkets / Supervalu / Albertsons

January 1994 – January 2006

Led new system implementations, conversions, and upgrades in a retail setting.

• Managed a team of seven Systems Training Specialists across six states.

• Developed and implemented technology solutions for retail and merchandising.

• Produced training materials such as procedure manuals, quick guides, and online documentation.

• Coordinated tech integrations for acquired properties post-mergers.. Education

BS Business Management – University of Phoenix

AS Computer Systems – Southern New Hampshire University Six Sigma Master Black Belt Certification

Six Sigma Lean Practitioner

Prosci Change Management Certification

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