Product Manager Quality Assurance

ESHAAN JAIN

*** ***** *** **, **** Stevens, Washington, 98258 +1-213-***-**** ************@*****.*** LinkedIn Profile: https://www.linkedin.com/in/eshaanjain26/ EDUCATION

University of Southern California (USC) - Los Angeles, CA Aug 2016 - May 2018 MS in Computer Science

Guru Gobind Singh Indraprastha University (GGSIPU) - New Delhi, India Aug 2009 - May 2013 B.Tech in Computer Science

COURSEWORK

Requirements Engineering, Software Management & Economics, Data Structures, Algorithms, Information Retrieval, Databases, Web Technologies, JAVA, OOPS, Software Testing & Quality Assurance, Software Engineering, Big Data. TECHNICAL SKILLS

ERP – Salesforce, Apttus CPQ, Q2C, CLM, SAP CRM, SAP SD, ServiceNow, Languages – Java, C, C++, SQL, APEX, HTML 5, CSS, JavaScript, Hadoop Map Reduce Tools – AWS EC2, S3, Glacier, Snowball, SharePoint, Nintex, Tableau, Google Cloud, IBM DOORS, OneNote PROFESSIONAL EXPERIENCE

Amazon, Seattle, USA Salesforce Technical Product Manager (PMT) Global Supply Chain Transportation Procurement (GSCTP) (Dec 2020 - Present)

● Product Owner / Technical Product Manager for a Salesforce org of 150+ global users that manages 600+ vendors, 2500+ contracts and 3000+ projects; managing the contract lifecycle for the contracts with $84B in annual spend

● Designed product roadmaps, project plans, effort estimations, budget planning, organized kick-off meetings, performed end to end UAT, designed code deployment strategies and conducted user training workshops

● Developed a Machine Learning (ML) with Amazon Science team to automate extraction of contractual rebate, performance and Clawback clauses; 95% accuracy enabled timely accruals and improving financial performance

● Led a team of external Salesforce consultants and managed large scale implementation projects

● Built user metrics dashboards to improve the platform adoption from 20% to 80% in 12 months; number of user logins increased from 65 logins per week to 600+ logins per week; data quality improved from an average of 25% to 85%

● Partnered with other product owners to deliver tailored solutions that support business requirements, enhanced user experience, drive tangible business value to build Center of Excellence (COE) at Amazon for Salesforce

● Led Salesforce integration with Amazon’s proprietary Contract Lifecycle Management (CLM) tool

● Led Salesforce integration with Amazon’s proprietary Incident Management tool known as SIM tool

● Led Salesforce integration with Microsoft Outlook to sync emails with Salesforce in a single click

● Developed pre-negotiation product in Salesforce for Amazon procurement teams using Scotwork framework

● Built integration with Salesforce and Amazon’s instance of QUIP

● Implemented Single Sign-On (SSO) with Amazon Federate authentication provider

● Developed business processes, SOPs and new user trainings inside Salesforce platform using In-App Guidance; reduced Salesforce admin’s support to less than 2 hours/week from 20 hours/week

● Proactively identified opportunities to leverage Salesforce in innovative ways to improve existing business processes, increase productivity, and support an organization scaling at a rapid pace

● Collaborated with product owners, business stakeholders, and SMEs to support major project roll-outs, including training and troubleshooting for end-users

● Used multiple sources of information including broader stakeholder views to develop solutions and recommendations PricewaterhouseCoopers, Los Angeles, USA Senior Salesforce Consultant Digital Risk Solutions (DRS) – Salesforce (Jan 2018 - Dec 2020)

● Developed a highly complex Salesforce Security Analytics (SSA) application using Apex code, Visualforce and REST APIs to automate the manual configurations of the Segregation of Duties (SOD) and Sensitive Access (SA) security controls

● Developed interactive data visualization applications on Salesforce Einstein platform to perform analysis and visualize the SSA test results

● Developed complex SQL scripts for data modeling and to monitor multiple datasets from different objects in Salesforce; process data into visualization using BI tools, such as Tableau, QlikView and Salesforce Einstein Analytics to build actionable report insights

● Conducted several design workshops to identify the Event Monitoring report designs, created Tableau & Salesforce Einstein dashboards that perform real-time monitoring of the user activities and automatically detect any potential fraud

● Implemented cross platform data migration by analyzing the data flow between Salesforce and other integrated systems

● Conducted the design implementations and translated the requirements into scalable technical configurations

● Documented the user stories and performed the unit testing and system integration testing (SIT) for Platform Encryption of data at rest, Event Monitoring and Transaction Security Policies

● Designed the Process Narratives and RACI model for Salesforce related security and controls

● Performed technical analysis of the security design in Salesforce (profiles, permission sets, user assignments, object and field level security) and draft risks associated with the gaps identified in the controls

● Configured KPI metrics for Salesforce Platform Events through Salesforce Shield and Einstein to accurately track application performance

● Performed technical audit for the security assessment of the ITGC mitigating controls by inspecting the technical configurations in Salesforce

Amgen, Thousand Oaks, California, USA Business Analyst Intern Project – Enterprise Benchtop Support (June 2017 - Aug 2017)

● Led requirement gathering and developed an EBS Information tool to include client-facing communications, service requests metrics and reporting dashboards using SharePoint and Nintex workflow service

● Defined strategy to implement Single Sign On (SSO) using Microsoft Active directory, SAML 2.0 and Salesforce Identity an Access Management (IAM)

● Assisted internal management with monitoring of tools, automated reports and saved 100 man-hours effort each month

Accenture, Gurgaon, India Salesforce CRM Consultant Clients – US Healthcare and Freight & Logistics (Dec 2013 - July 2016)

● Proficient in Salesforce administrative tasks like creating profiles, roles, users, page layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, related tasks, time-triggered tasks, change sets, email alerts, sharing rules, permission sets, field updates

● Worked in Agile framework; Created flows using Visual Workflow and Process Builder to automate the business processes

● Apttus CPQ - Product configuration, Pricing & Rebate Automation, Advanced Pricing, Approval Process, Product Constraint Rules, Attribute rules and matrices, Customizing Product Catalog page, X-Author for Excel & Word, Guided Selling, Data migration using Data Loader

● Expertise in Cloud Computing, ERP, CRM and Business processes (B2B,B2C), SFDC Marketing Campaigns, SFDC Sales Process and SFDC Service Cases

● Gathered client’s requirements & provided techno-functional and project management support for the SAP CRM application

● Led team of 6 members and handled SAP CRM incidents on ServiceNow; met 100% SLA for SEV 1 and 99.8% SLA for SEV 3 incidents

● Proactively prepared daily/weekly/monthly performance reports; completed performance testing of SAP CRM application

● Resolved an average of 250 tickets/month in accordance with risk compliance guidelines; zero escalations CERTIFICATIONS

● Salesforce Administrator (ADM 201)

● Salesforce Platform App Builder (formerly Dev 401)

● Salesforce Sharing and Visibility Designer

● Salesforce Data Architect

● Apttus Quote-to-Cash

EXTRA-CURRICULAR ACTIVITIES AND HONORS

● Performed LinkedIn recruiting for amazon; performed screening interviews for more than 15 candidates

● Actively support PwC’s campus recruiting team to hire more professionals in the Southwest Market (Los Angeles)

● Recipient of Accenture ‘Ace Award’ and 'Young Leader Award’ for building client relationship & managing my team with excellence

● Won II prize in 'Amgen Intern Chat-Bot challenge'

● Tutor for Sports athletes at University of Southern California (USC)

● Actively participated in CSR events like blood donation, tree plantation, competitions, quizzes and teach blind students at the NGOs

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