Support Technician It Service

David Smith

*****.*******@*****.*** • +1-484-***-**** • Royersford, PA

EXPERIENCE

Dometic USA, Lead IT Service and Support Technician Mar 2024 - Aug 2024

Responsibilities included maintenance, repair, installation and troubleshooting of all IT and networking equipment and software in a fast-paced manufacturing environment.

Required excellent and clear communications with main branch to ensure the transition to a uniform IT environment conforming to current corporate standards.

Continued development of documentation of these standards as related to this branch. Secondary responsibilities included updating current IT inventory. I began instituting inventory levels of spares to keep on hand based upon historical data.

I was sole IT team member at this site during the duration of my role and responsibilities. Evolve IP, Service Activation Engineer

Sep 2021 - Aug 2023

Primary duty was the update of customer sites to newer technology. This included being lead contact with the customer or their agent to develop a process to provision, ship and ultimately install new VoIP hardware at customer’s location. Secondary duties included testing, updating and preparing for provisioning all network hardware deployed at customer sites, maintaining on-site lab. DAS – Technologies, Technical Consultant/ Customer Support Apr 2020 - Jan 2023

Specify, supervise installation, and provide end-user support of computer systems Provide phone support, interface with hardware/software vendors as needed Virus removal, hardware diagnosis and repair

Break/fix variety of hardware: Desktop systems, Laptops, and other portable devices E-Force Recycling, Director of Recycled Equipment Disposition Jan 2011 - Mar 2020

Handle all re-marketing of recycled equipment

· Defined testing protocols for recertification of networking and IT equipment

· Customer service

Selectronics, Inc., Manager of PC Division

Jan 2008 - Dec 2011

· Performed troubleshooting, repair and maintenance of computer systems, hardware, peripherals and telephony

· Refurbish and resell computers

· Computer repair

· A very satisfied customer base

RMN Medical Networks, LLC, Chief Technology Officer Jan 2005 - Dec 2008

· Devised and Deployed a cellular network

· Deployed software and hardware for medical digital signs

· Responsible for creating video content

EDUCATION

University of Southern Maine

BA • Biology • Sep 1993 - May 1996

Delaware County Community College

Associate's • System Analysis • Sep 1990 - Aug 1991 LICENSES & CERTIFICATIONS

Google Technical Support Certification

Google •

Microsoft registered refurbisher

David Smith - page 1 of 2

Microsoft •

SKILLS

Tech-savvy • Excellent communication skills • Hardware configuration • Software configuration • Cybersecurity • Networking • Troubleshoot end-user technical problems • Portable and Desktop support • Windows and Apple hardware expert • Innate ability to ask the right questions David Smith - page 2 of 2

Contact this candidate