Service Representative Customer

Aaron Sol Gutierrez

**** ********* *****

Decatur, GA 30033

*************@*****.***

404-***-****

OBJECTIVE

To advance my career utilizing my extensive experience in Research, Business Operations, Management, and providing unbeatable guest experience.

Customer Service Representative, Department Of The Treasury Internal Revenue Service July 2024-Present

●Perform thorough research of Taxpayer accounts. Provide resolution and educate Taxpayers from specialized training in tax code and tax law.

●Utilize multiple complex systems to research and resolve Taxpayer unique situations providing accurate information.

●IDRS, IAT, AMS, ITLA, EUP, RTR

Catering Sales Specialist, Willy’s Mexicana Grill Corporate June 2023-2024

●Exceed expectations of our clients every day. Using knowledge and soft skills in tandem with sales to grow new business and strengthen existing client relationships.

●Generate quotes/orders. Dispatch deliveries working directly with the clients and drivers. Scheduling, Invoicing, and payroll.

●Monkey MSS, VROMO, Slack, Microsoft Outlook, Teams, Excel.

Call Center Associate, Atlanta Eye Group DEC 2021-Present

●Discern exam type from Patient communication to schedule appointments over five clinic locations and more than twelve Dr.s in network.

●Sales of Contact Lens applying proper discounts and insurance allowances. Filing insurance claims and documenting billing practices.

●HIPA certification proper Medical information handling and sending records via encrypted email to authorized parties.

●Epointments TAB, Revolution REV, Square and insurance portals.

References

●Ian Smith, CEO Wine Smith Company

●***@*********.*** 404-***-****

●Paula Girvan Keller Williams Realty

●**********@*****.*** 404-***-****

●Patrick Shriver Wolfgang Puck GM Tabernacle **************@*****.*** 678-***-****

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