Business Administration Customer Service

Page *

Mahmoud Salem

Business Administration

PROFILE

Mahmoud is a holder of Diploma of Business Education and Business Administration, and a highly efficient Business administration. Additionally with over 12 years’ experience in customer service industry, customer relationship management, project management, team development.

Mahmoud has strong interpersonal skills to build relationships across all level of the organization and lead team members with the ability to manage resources and SLA, conceptual planning ability, open mind to learn and work sincerely, efficiently & confidently with a goal to achieve.

Now looking forward to making a significant contribution to different areas that offers genuine opportunities for progression.

KEY SKILLS AND COMPETENCIES

Problem solving & analytical skills

Leadership skills, team management & development

Communication, presentation skills & public speaking in English & Arabic

Ability to grasp new concepts in a short period of time

Planning, preparation and delivery for in-house training. ACADEMIC QUALIFICATIONS

Diploma in Business Education and Business Administration Commercial Technical Institute, Alexandria, Egypt (2004).

Computer Course from Institute of American International Computing Alexandria, Egypt (2004)

Computer Competency

Microsoft Office (Word, Excel & outlook)

Language Ability

Arabic: Mother Tongue

English: Intermediate level

Tel: +971*-********

Email: *******.*********@*****.***

Abu Dhabi, UAE

Page 2

PROFESSIONAL EXPERIENCE

AL Saada Tasheel - UAE, (April 2018 till day)

Premium Guest Service Department of Alsaada Tasheel Al Saada Center is a TAS’HEEL service center located in Capital Mall in Abu Dhabi authorized by the Ministry of Human Resources and Emiratization and other governmental bodies to provide centralised governmental services.

As part of Tasheel’s team, the following are the functions undertaken, but not limited to:

Attends to inbound calls from customers to explain government processes and fees.

Provides information to customers and available services in a timely manner.

Processes the request/s of customers on immigrations, labor &laborers, Ministry of Interior, Emirates ID, Department of Development and Notary systems.

Performing other associated tasks as required by manager.

Managed on job training courses & helped in capturing tacit knowledge training programs that allowed trainees to work alongside experienced employees to learn practical skills and absorb their tacit knowledge.

Supervised shift and staff with keeping service level up to targets, handling customers’ complaints with follow up of cases up to guest satisfaction.

Prepared shift performance reports.

Initiates service by recording information, coordinating with concerned departments, providing options and recommendations to customers to avoid unnecessary action wasting time with minimal or zero complaints and only encourage chance for compliments of a good service.

Interpret, researches and resolves customer issues using computer system of the company to make sure that customer shall be given an excellent service.

Ensures that service level as expected by the customer shall be met as per the criteria set forth by the company to maintain their trust and confidence.

Acting as a supervisor in the department when the needs arise to ensure proper guidance in the operation activities.

Establishing good rapport to customers in a professional and good manner to deliver consistent and immediate information and service.

First Select – Employment service, UAE (2017-2018) Officer in Human Resource of First Select

FIRST SELECT the market leader in professional outsourcing and workforce solutions, working with private and Government sectors and deploying several skilled individuals every day. With services ranging from permanent staffing, On Demand Staffing to Emiratization, we accelerate careers and drive business growth.

Understanding of labor laws and disciplinary procedures and Problem-solving and decision- making aptitude. As part of Human resource, the following are the functions undertaken, but not limited to:

Page 3

Supporting the development and implementation of HR initiatives and systems.

Providing counseling on policies and procedures.

Being actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process.

Develop training and development programs.

Assist in performance management processes.

Review employment and working conditions to ensure legal compliance. Jenan passenger Transport by Luxury Cars, Abu Dhabi – UAE (2014-2017) Public Relation Officer

Company providing transportation and limousine services Dealing with all the visa approvals & cancelation, medical and all works related to labour office using live system.

Bahr Hafoon Contracting & Gen. Transport, Abu Dhabi – UAE (October2009-2014) Public Relation Officer

Dealing with all the visa approvals & cancelation, medical and all works related to labour office using following sites:

HARES 4 (Dibba) : Infra Civil works Trenching & Ducting, HPDE, Manhole FOC, Electrical and Access roads, Smart

Fence & safety Barriers.

HARES 4-C (RAK) : Infrastructure Works – FOC, Power Supply, Road and Tower Ground Foundation.

HARES 4 (Hatta) : Civil Works- Electricity, FOC &Access Road to Towers.

HARES 4 (Madam) : Fiber Optic Cable- Madam to Rafadah Armey Camp.

HARES 4 (Mohtaka) : Fiber Optic Cable – Mohtarka Army Camp at Dibba – Taween Road.

HARES 4 (AL-Ain) : Border Security Project (Civil Works – Electricity

& FOC).

Logic Peach Aluminum & Glass Est. Ajman- UAE (March 2007-2009) Administration Supervisor

Carry out administration duties.

Page 4

Ghazal Hotel in Sharm Al Sheikh- Egypt (2005-2007) Administration Officer

To provide administrative support to manager.

Serve as link between key management.

Coordinate with various departments.

Create a systematic administration system to ensure organizational efficiency.

Recording all documents related to the administration description,

Facilitating, storing and retrieving of documents for future reference as per companies laid down procedures.

PERSONAL DETAILS

Date of Birth: 10 August 1985

Religion: Islam

Nationality: Egyptian

Languages: English & Arabic

Driving License: UAE / Egypt

References

References available upon request…

Declaration

I hereby declare that the above furnished details are true to the best of my knowledge and belief, and if required, original documents will be provided in person. Thank you.

Contact this candidate