Customer Service Administrative Assistant

Jennifer

Gray

Gastonia, NC

980-***-****

********.**********@*****.***

I am a Dedicated Customer Service Specialist that specializes in prioritizing and multi-tasking in a fast- paced work environment. I am a team player who strives to reach goals as a business as well as personally. Additionally, I am known for being able to resolve high stress issues when handling customers, without my own emotions becoming too elevated. Skills

• Management of Remote Employees

• Sensitive Material Handling

• Record keeping & Bookkeeping

• Account Management

• Cash Deposit Preparation

• Microsoft Office

Experience

JAN 2019 – JULY 2020

Customer Service Manager / Walgreens, Belmont, NC

• Demonstrated excellent communication skills resolving product and consumer complaints

• Assist staff with resolving complex customer issues as well as implementing targeted solutions

• Worked on inventory, planograms, and end cap maintenance JUNE2018 – JAN 2019

Assistant Store Manager / Roses Variety Wholesalers, Belmont, NC

• Completed frequent walk-throughs and directed team members to issues impacting store appearance

• Supervise cashiers in processing credit, debit and cash payments to streamline sales

• Oversea aspects of maintenance, inventory and daily activities JUNE 2005 – MAY 2008

Administrative Assistant / Lomant Garrett,

Gastonia, NC

• Answered phone calls and emails to provide information resulting in effective business

• Responded effectively to sensitive inquiries and/or complaints

• Manage physical and digital files, monitored spreadsheets and updated reports

2

JAN 2002 – JAN 2005

Administrative Assistant / Cast Steel Products, St. Petersburg, FL

• Scheduled appointments, meetings, and events for management staff

• Provide secretarial and office management support while building cooperative working relationships

• Develop administrative processes to achieve organizational objectives and improve efficiency Education

JUNE 1993

High School Diploma / North Gaston, Dallas, NC

MAY 1998

Associate of Science in Business / St. Petersburg

Community College, St. Petersburg, FL

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