Call Center Representative

SL

SHELLY LUPO

***********@***.*** 423-***-**** Johnson City, TN 37601 WWW: Bold Profile

Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth. Management, Leading others in a work environment,

Sales experience, working with others well. Adaptability to any learning experience, am familiar with computer and phone systems,

Departmental support

Appointment confirmation

Correspondence typing

Travel coordination

Clerical support

Team collaboration

Email correspondence

Work prioritization

Administrative skills

Visitor registration

Office administration

Scheduling

Log book monitoring

Listening skills

Guest relations

Proficient in [software]

Decision-making

Initiative-taking

Attention to detail

Time management

Complex Problem-solving

Sensitive information handling

Client communication

Multi-line telephone systems

Word processing

Cash handling

Basic accounting

Telephone etiquette

Call forwarding

Call routing

Fluent in english and spanish

Multitasking and organization

Redi Mart Johnson City, Tennessee

Cashier

06/2024 - 12/2024

Cashier, stocking, doing inventory

Waffle House Restaurant Elizabethton,

Tennessee

Server

02/2024 - 06/2024

Server, cashier

Baymont inn & Suit Hotel Cleveland, TN

Front Desk Receptionist

Made reservations, checked guests in and out. Also took care of billing issues and prepared breakfast every morning.

Summary

Skills

Experience

09/2020 - 12/2023

Frost Cutlery Cleveland, TN

Call Center Representative

09/2017 - 12/2018

Answered sales calls for showroom and Comercial product orders. Marco's Pizza Cleveland, TN

Manager

04/2017 - 06/2018

Hired and fired employees. Took care of paperwork, and Bank deposits. Chattanooga State Community College Chattanooga, TN Some College (No Degree) in Social Work

Education and Training

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