Customer Service Representative

TRACY L. HONL-ZMUDA

Logistics Specialist II

Customer Service Manager

Customer Service Representative

Senior Customer Service Representative

-Call Center – Collections

January 2012 – October 2015

IATA Dangerous Goods Shipping & International Maritime Dangerous Goods (IMDG) Course

- Determine Mode of Transportation - Route Cummins freight - Consolidate Shipments

- Create and complete Bills of Lading

- Contact carriers for quotes and updates

- Update shipments

- Tracking and Tracing

- Perform daily follow-ups

- Reporting

- Respond to email and telephone inquiries - Maintain inventory of shipping supplies

- Product Sourcing - Order Processing - Item Setup/Maintenance - Inventory Management & Reporting

- Webstore Maintenance - Sales Reporting - Customer Service - Processing Credits and Invoices

- Process credits and invoices ~

- Handle escalated calls/issues

- Manage/maintain product inventory

- Research account and product sales

- Research payment discrepancies

August 2008 – January 2012

- Manage/Supervise Customer Service Department - Handle escalated calls/issues

- Perform Employee Performance Reviews - Produce and Monitor phone reports May 2005 – August 2008

- Call Center - Navigate website to place orders for customers Dedicated Customer Service Specialist bringing exceptional skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement changes or corrections with efficiency. Proficient in Microsoft Office Products and multiple intranet programs. EDUCATION

EMPLOYMENT

PERSONAL SUMMARY

CERTIFICATE OF COMPLETION

Creative Resources

Program - Manager

Target Corporation

Columbia Heights High School Class of 1989

Safety Compliance Management, Inc.

Uber Freight

October 2015 – June 2017

Minnetonka, MN

Signature Concepts Inc. May 2005 – October2015

March 2003 – February 2005

December 2021

Uber Freight / Previously Transplace July 2017 – October 2022 Customer Service Specialist Fridley, MN

Stay-At-Home-Mom February 1999 – March 2003

- Perform and assist with Customer Service Specialist duties - Strive to provide savings to Cummins

- Calculate monthly savings - Reporting - Handle escalated calls and emails Hopkins, MN

Columbia Heights, MN

St. Louis Park, MN

980 Mississippi Street NE

Fridley, MN 55432

**********@*****.***

October 2022 – February 2024

Fridley, MN

Check Advisor

Hartford Life and Annuity Insurance Company March 1992 – February 1999 Various Positions Plymouth, MN

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