SUMMARY
Articulate communicator/presenter and recognized for ability to increase performance
Expertise in product knowledge, problem resolution and unparalleled service delivery
Energetic, results-driven and solutions-focused Customer Service Representative
Assistant offering diverse and progressive skills with demonstrated successful track record in fast-paced, high-volume environments for various multimillion and billion-dollar corporations
A go-getter with can-do attitude, offering innate ability to manage multiple responsibilities
Resolve issues while exceeding organizational objectives to enhance company’s viability and growth
Developed interpersonal, organizational, analytical, assessment and negotiation skills
SKILLS
Administrative/Office Operations
File/Case/Records Management/Quality Assurance
Customer Service/Relations/Data Entry
Vital Records/Charting/Reporting
Issue Resolution/De-Escalation
Needs Assessment/Analysis
Departmental/Team Collaboration
Company/Client Confidentiality
EDUCATION
Certified Sterile Processing and Distribution Technician (C.R.C.S.T.) Healthcare Sterile Processing Association (HSPA), Indianapolis IN
MARCH 2021, ID# 615030 (EXP. 3/31/2025)
Certified Nursing Assistant (C.N.A.) Florida Board of Nursing, Ocoee, FL
10/2017, ID# CNA353054 (EXP. 5/31/2025)
General Educational Diploma Orlando Technical College – Mid Florida Tech – Orlando, FL
EXPERIENCE
Sterile Processing Tech Franciscan Hospital Carmel, Carmel IN
FEBRUARY 2023 – CURRENT
Processing of Surgical Instrumentation: Decontamination, packaging and sterilization of surgical instrumentation
Equipment Storage and Inventory: Storage, handling and distribution of sterile surgical instrumentation and devices as well as inventory control and cost recovery systems
Assemble case carts for OR surgeries
Data entry, record keeping, patient confidentiality
Sterile Processing Tech Eskenazi Hospital, Indianapolis IN
FEBRUARY 2021 – CURRENT
Processing of Surgical Instrumentation: Decontamination, packaging and sterilization of surgical instrumentation
Decontaminates, assembles, and sterilizes equipment and instrumentation according to IFU’s
Operates all relevant department equipment
Keeps patient and coworkers safety and health a priority
Sterile Processing Tech IU Health West, Avon IN
JUNE 2020 – JUNE 2022
Processing of Surgical Instrumentation: Decontamination, packaging and sterilization of surgical instrumentation
Safety and Security of patients and staff
Picker/Pit Operator Amazon, Indianapolis IN
JANUARY 2019 – JANUARY 2022
Pick packages to fulfill orders
Data Entry
Shipping & receiving
Certified Nursing Assistant Westminster Tower, Orlando FL
JANUARY 2016 – JANUARY 2019
Charting and clinical documentation
Recording vitals and measuring body fluids
CPR/First Aid certified
Providing companionship and emotional support
Direct patient care, compassionate caregiving
Patient privacy and confidentiality
Answering call lights and aide in patient comfort
Certified Nursing Assistant The Commons at Orlando Lutheran Tower, Orlando FL
JANUARY 2017 – JANUARY 2019
Charting and clinical documentation
Recording vitals and measuring body fluids
CPR/First Aid certified
Safety of patients while using transfer/gait belt
Perineal care duties
Patient privacy and confidentiality
Patient care and assistance with dressing, oral care, hair care, and room cleanliness
References Available Upon Request