Customer Service Representative
Resume:
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Praveen Kumar D.
+91-974*******, +971 050*******
**********@*****.***
59, 6th cross, A block, AECS Layout,
Kundalahalli, Bangalore - 560037, India.
Leadership through action and Empowerment. Continuous improvement to create value.
Maintenance Technician
Etisalat Services Holding
Maintenance of Sim Card Manufacturing
Machines,Viz.,Muehlbauer, Datacard, YMJ, Piotech.
Consultant Client Liaison
Freelancer
Providing Customized Solutions for Print Finishing, Converting and Packaging, Reverse Engineering and
Manufacturing, Skill Development, Product Training. Maintenance Technician
Ebtikar Card Systems
CBM and RCM of SIM card Manufacturing Machines.
Modification of Machines for New Products, Punch tool and Stamp tool Repair.
Service Engineer
Muehlbauer India Private Limited
Installation, Commissioning, Training, FAT, SAT, Production Support, Telephonic Support - SIM Card and Smart Card Manufacturing Machines.
Senior Customer Service Consultant
AOL India Private Limited
Outbound Voice support to U.S customers.
Customer Service Executive
Mphasis B.P.O
Sallimae Student Loan Service- Outbound Voice Support to U.S customers
Manager Operations
Supreme Logistics
OBJECTIVE
EXPERIENCE
8/10/2001
15/05/1998
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10/10/1999
1998
2005
2015
Machine Tool Design
Electrical
Machine Tool Design
Mechanical
Reliability Centered
Maintenance
Project Management
Customer Service
Industrial Automation
Forklift Truck Leasing Operations.
Overhauling and Upgrade of Forklift Trucks
Service Supervisor
Shyla Servicing Engineers
Maintenance Supervision and Reconditioning of Air
compressors, Generators, Hydraulic Press, Mobile Material Handling Equipment.
Diploma in Mechanical Engineering
Board of Technical Education
B
Master of Commerce
Bangalore University
B
EMBA
Karnataka State Open University
A
Production Support and Training at Syscom- Noida
Achieved Machine Utilisation >95%
Rejection Rate<0.2%
Reliability Centered Maintenance of Sim Card Manufacturing Machines
Reduced Spare Parts Consumption by 50%, Increased
Production Volumes by 200%, Extended Punch tool and Stamp Tool life from 4 million to 25 Million.
EDUCATION
SKILLS
60% 60%
80%
60%
100%
60%
PROJECTS
Machine Tool Design at IMTMA, Bangalore
Design of CNC Lathe and CNC milling machine.
Project Management
Project management approach to reduce Cost Per Card, Smart Card Application Development.
Jaideep Pai - Ebtikar Card Systems
Engineer Maintenance
***********@*****.***
Foundation Course on Industrial Automation, IMTMA, Bangalore. (07/2019 - 08/2019)
Machine Tool Design - Electrical, IMTMA, Bangalore.
(09/2016 - 10/2016)
Predictive Maintenance, Condition Monitoring, Vibration Analysis at IMTMA, Bangalore ( 07/2016)
PMP Certification Training at Sites Power Training Centre, Sharjah. (07/2014)
Operation and Maintenance of CMI 3000, CMI 4000, CMI 5000, SCP 5600, GSM 5000, GSM 6000, CMP 2000, CMP
2010, CP 40, CML 3420, Beckhoff Twincat PLC, Muehlbauer Rommel Laser at Muehlbauer AG, Roding, Germany.
(02/2007- 11/2009, 10/2013, 01/2014)
Six Sigma Green Belt Training, IIFCA Academy, Bangalore.
(02/2013)
Computer Aided Modelling using Pro- Engineer 2000i at Harita Infoserve Ltd., Bangalore. (05/2001 - 06/2001) REFERENCE
TRAINING AND CERTIFICATIONS.
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