Business Analyst Data Entry
Resume:
Cheryl J. Burns
**** ***** ***** #***, **** Des Moines, Iowa 50266
************@******.***
www.linkedin.com/in/cheryl-burns-3b41a1151
Professional Summary
Experienced Insurance Business Analyst on mainframe and cloud environments who is proficient on Oracle Documaker
Suite and Microsoft Suite for the last 30 years. Strategic thinker with problem-solving abilities and an excellent rapport with clients, coworkers, and offshore teams. As Programmer, Business Analyst, Project Coordinator, Team Leader, enthusiastic team member and trainer, always able to multitask and complete contract. Have experience with installation, rebranding, system creation, gathering requirements, data collection, gathering requirements, data collection, mapping, processing, printing, archiving and agile user stories.
Skills
Documaker Suite, Agile systems (Jira, Service Now, Microsoft Teams), Microsoft Suite (VB, Access, Excel & Word), SQL, C++, Oracle Transall, DB2, COBOL, XML MVS, WIN OS, Solaris/UNIX, IBM MVS/TSO, ISPF, JCL, JAVA, Tableau, DAL Scripting, XDD Mapping, Open Office
Professional Experience
Kemin Industries Inc. thru Express Pros, Des Moines, Iowa January 2025 - February 2025
Systems Assistant - 1 month contract
Brought in due to mainframe ability and ability to readily adapt. Wanted to verify that all data is valid and complete before production. Dedication and focus achieved a successful contract.
Updated new database/system with missed records before production date February 2025
Validated current data
Updated filing cabinet
Sorted paperwork
Hy-Vee thru Akkodis Grimes, Iowa May 2024 - December 2024
Data Entry - 7 month contract
Worked within a team utilizing Data Entry skills to get a massive image database into another software system. Twenty entry people communicated, evaluated, and proofed. Successfully hit the production dates and leveled off work so the India team could follow lead.
Worked with team, communication skills were used in Microsoft Teams
Utilized Data Entry skills (Typing Accuracy, communication skills, time management, attention to detail, self-motivated)
Used Windows and entered it into a new database/system
Proofed teams work so all was up to the standards agreed upon
State of Iowa – IRS, Des Moines, Iowa December 2023 - May 2024
Data Capture - 5 month contract
Worked at the Department of Internal Revenue utilizing Data Entry skills (Typing Accuracy, communication skills, time management, attention to detail, self-motivated).
Utilized Data Entry skills
Used Windows to capture data, including systems and PDFs, and entered it into a new database/system
Accuracy high due to experience
Time management going from one system to another according to importance that day
Secura Insurance, Neenah, Wisconsin February 2023 - July 2023
Application Administrator - 5 month contract
Upgraded Oracle Documaker Suite from 12.2 to 12.7 for Property and Casualty Insurance from mainframe to cloud.
Assisted in Installation of upgrade to Oracle Documaker Suite 12.7 to test environment
Upgraded Documaker current configuration INI files
Tested Documaker functions
Resolved Documaker defects
Updated Scripts to run new system on PC
Performed maintenance of Documaker 12.2 forms with Mainframe
MBO Partners, West Des Moines, Iowa September 2022 - December 2022
Documaker Specialist - 3 month contract
OPPD Utilities account to upgrade Oracle Documaker Suite from 11.4 to 12.7. Was the liaison person between Oracle and OPPD.
Assisted in Installation of upgrade to Oracle Documaker Suite 12.7 to test environment.
Upgraded Documaker current configuration INI files
Tested Documaker functions
Resolved Documaker defects
Updated Scripts to run new system on PC
Maintained Documaker 12.2 forms with Mainframe
Liberty Mutual thru Cognizant, West Des Moines, Iowa November 2020 - September 2022
Senior Project Coordinator - 2 years
Project Manager for the Documentation Project of the Oracle Documaker Suite. Worked with business and front end team to utilize the knowledge from the current system to optimize data for new system.
Managed 2 to 8 developers from Offshore
Tracked project with Jira – over 150 forms
Analyzed Documaker forms and Documented requirements for new system
Interfaced with Product Owner in professional manner
Collaborated with other groups on how data needs manipulating for new forms
Used Microsoft Suite (VB, Access, Excel and Word)
Used documentation to create new forms in Open Office Software
Farm Bureau thru Quest Solutions, West Des Moines, Iowa November 2019 - March 2020
Senior Business Analyst - 4 month contract
Life Paperless Project – Oracle Transall, DB2, JIRA. Maintenance on Mainframe for Documaker System. Documentation updates performed.
Used Microsoft Suite (VB, Access, Excel, and Word)
Collected data requirements from business community
Documented updates to yearly, monthly and daily processes
Programmed requirements into Oracle Transall system
Tested end to end over 131 systems for Life Paperless Project
Delivered Life Paperless project to QA before projected timeline
Moved Life Paperless project to Production with no issues
Everyday operations of the Print Team - checking nightly runs, doing daily testing and updates as needed
Highmark Health, Pittsburgh, Pennsylvania August 2019 - November 2019
Senior Business Analyst - 3 month contract
Brought in to help wrap up project that was overdue. Mostly organized project and set deliverable dates
Used Microsoft Suite (VB, Access, Excel, and Word)
Collected data requirements from business
Kept communication open between all parties involved including Business Shareholders
Created, updated, and resolved user stories
Insurance Form Documentation
DocVentive, Atlanta, Georgia January 2015 - October 2018
Insurance Business Analyst Consultant - 3 years
Worked as Insurance Business Analyst Consultant for 3 years on 3 different contracts. ANICO Insurance Account was a very big account with several consults working together to install the system and get it up and running. The Doctors Account was an upgrade. Infinity Account was financial services update. Trained office how to do complex rules with Documaker software.
Remote Desktop Connection, web conferencing, agile reporting system
Documaker Suite 12.5 (design, code, test, multiplatform, pdf, print, archive)
Developed Oracle Documaker resources utilizing best practices
Developed and tested Documaker forms during forms authoring
Contributed to customer implementation document
Interfaced with client in professional manner
Advanced functional knowledge of document creations and delivery processes (e.g., data acquisition, formatting, print, electronic delivery, archival
Worked with appropriate team members to achieve successful project completion
Oracle Corporation, Bedford, New Hampshire December 1995 - December 2014
Senior Business Analyst - 18 years
Maintenance contract for American International Group (AIG) Inc. Started out in one system for P &C Insurance. Grew into Team Leader on Major Insurance Systems on Mainframe and Cloud, small Utility accounts on Cloud and International Insurance systems with UNIX System. Top problem solver in office (levelheaded under pressure, determined to find a solution). Also, Programmed on COBOL, SQL and C++.
Programmed COBOL program for Vice President of AIG and upper management
Documaker Suite 12.0 – (design, code, test, multiplatform, pdf, print, archive)
Documaker Suite – advanced functional knowledge of document creations and delivery processes (e.g., data acquisition, formatting, print, electronic delivery, archival, imaging, fulfilment processes).
Rebranded thousands of forms with trademarking and new name
Initiated newer technologies to existing systems - Duplexing, Bar Coding
Program C++ Modules for printing process, and converted COBOL TO C++ rules.
Used Microsoft Suite (VB, Access, Excel, and Word)
Used Java/J2EE experience, UNIX Shell Scripting skills, Databases: SQL Server, DB2, and Oracle on a daily basis
Trained rest of office to use new versions of Documaker Suite. Trained offshore teams in India to maintain systems when contract was coming to the end
Education
Bachelor of Science: Computer Information Systems
Southern New Hampshire University, Manchester, NH
Certifications
Achievement Cert – Documaker Suite, 1995
Advance Training Cert – Data Printing Processes with interface to Documaker Suite
Advance Training Cert – Documaker Suite Version 11.3 - Documaker Suite Version 12.0
Completion Tableau Essentials
Understanding JIRA for users, managers, and admins
Agile Certification
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