Customer Service Technical Support
Resume:
Barbara E. Hampton
Dallas, TX 75287
Profile:
I am seeking a position that leverages my extensive customer service background and management experience. With over 13 years of customer service experience, I am eager for an opportunity to interview.
Experience:
TradeStation Technologies (04/1996 – 05/2006)
Manager, Technical Support
2600 N Central Expy #900, Richardson, TX 75080
Richardson, TX 75081 800-***-****
Managed technical support for an internet brokerage firm specializing in technical analysis and online stock market trading.
Directed daily team activities and coordinated service delivery for the department.
Conducted interviews, training, and mentoring of staff; actively engaged in staff development.
Addressed inquiries and complaints; provided backup support.
Monitored quality, facilitated calibration sessions, and coached team members.
Identified performance gaps, assessed training needs, and implemented improvement plans.
Reported on team and individual performance metrics.
Castle High Value (17 years)
High Value Home Appraiser
3216 Highland Drive, Ste 201
Salt Lake City, Utah
Contact: Craig Manning, Regional Director
Statistics:
Average Survey Value: $1,465,642
Surveys Completed: 2,326
Total Survey Values: $3,409,083,292
Barbara Hampton
Page Two
Clients include AIG, ACE, Allied/Nationwide, American Family, American National, Burns & Wilcox, Cincinnati, Chubb, Encompass, Farm Family, Fireman's Fund Agri, Hartford, Safeco, Travelers, USAA.
Duties:
Schedule inspections for high-value homes.
Professionally engage with homeowners.
Record unique construction and architecture.
Calculate replacement cost.
Assess current market replacement costs.
Interview contractors for updated costs and trends.
Identify underwriting risks.
Recommend loss prevention measures.
Contact this candidate