Customer Service A Team

Roshan Geej

Phone +1-469-***-****

E-mail **********@*****.***

Location Mira Lago Blvd, Farmers Branch. Texas-75234.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Good interpersonal communication skills.

Proven ability to work in a team or as an individual.

Accept challenging assignment.

Administration duties & filing.

Initiative & Punctual.

Work History

2024-7 – 2025-1

2022-01 - 2024-7

Senior Collections Analyst (AR Collections)

NCR Corporation India Pvt. Ltd, (Mumbai), India

•Control overdue ageing of outstanding invoices.

•Resolving unapplied credit items on US customer's account by contacting customer via phone/ email.

•Collaborating with billing and cash application team as per requirement.

•Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.

Associate (AR Collections)

Mettler Toledo (GBSI), (Mumbai), India

•Worked on SAP modules on daily basis, such as FBL5N,VF03,FB03,Credit Management-XD03, to meet business requirements

•Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India

•Ensuring smooth inflow of cash within payment terms

•Sending reminders to customer to avoid payment delays

•Ensuring monthly progress by resolving substantial amount

•Meeting productivity and quality benchmark defined from time to time.

•Ensuring deliverables as per agreed SLA's.

2021-04 - 2021-10

Advisor, (Customer Service)

Concentrix India Pvt. Ltd. (JP Morgan Chase), (Mumbai), India

•Greet customers warmly and ascertain problem or reason of calling.

•Resolve customer complaints over the phone.

•Cancel or upgrade accounts.

2020-07 - 2021-03

Sr. Associate

Radius Global Services, (Mumbai), India

•First party collections for American Express credit cards

•Take actions in order to encourage timely payments and process payments and refunds

•Resolved escalation calls in which irate customer's needs clarification on additional charges.

2019-02 - 2020-06

Team Member

FIS Global, (Mumbai), India

•Analyze past results and perform variance analysis

•Conference call with the customers and their payee to locate the missing funds

•Providing solution to the payee and consumer.

2017-03 - 2018-11

Associate- Telemarketing Acquisition

Abu Dhabi Commercial Bank, (Dubai), United Arab Emirates

•Telemarketing and sales of Motor Insurance from Oman Insurance & ADNIC insurance to existing banking clients

•Processed Balance Transfers, Quick Cash and Personal Payments Plans

•Cross-selling of general insurance products (Secure Life, Involuntary Loss of Employment) from Orient Insurance.

2015-07 - 2017-02

Collections Officer

Dunia Finance LLC, (Dubai), United Arab Emirates

•Resolved escalation calls in which irate customer's needs clarification on additional charges

•Kept company and department goals in line each month by setting up payment and setting up forbearance agreements over the phone

•Processed skip tracing routing to locate clients and performed asset management activities s that promoted customer goodwill and retention

•Maintained 100% quality adherence every month through random call monitor.

2014-03 - 2015-02

Sr. Tele Sales Executive

First Gulf Bank, (Dubai), United Arab Emirates

•Achieving weekly and monthly targets as set by the organization

•Marketing insurance products to new and existing clients within a defined geographical area

•Selling Motor Insurance from AIG, Oman Insurance & ADNIC Insurance

•Responding to customer inquiries and requests regarding insurance products

2013-04 - 2014-02

Internal Audit (Junior Analyst)

Tech Mahindra Business Services Limited, (Mumbai), India

•Make documentation of audit papers and issue audit clearance certificate for training and promotion

•Responsible for conducting inspection of the material

•Responsible for finding out the revenues and loss of business

•Responsible for giving advice to the management through recommendation in their audit discussions.

2010-12 - 2012-11

Sales Executive

RAKBank, (Dubai), United Arab Emirates

•Abiding by the federal laws and ensuring impeccable Sales along with customer service

•Selling Insurance Products (Life Insurance, Motor Insurance, Travel Insurance etc)

•Cross selling Credit Cards and Personal Loan

•Worked as Sales and Investment Consultant for Shari'ah Compliant (Islamic) Plans.

2007-11 - 2010-09

Senior Executive

CitiusTech IT Solution, (Mumbai), India

•Did research on Software systems of modalities used by American Hospitals

•Resolved client problems and request with a goal of providing 100% client satisfaction

•Developed expertise in-group Hospitals to provide quality service to corporate customers

•Interacted with individuals from Receptionist to top management, maintained professional rapport

•Advising customer on current version of Software systems and new modalities

•Ability to work well under pressure.

Education

2006-04

S.S.C: Business Studies

IGNOU University - Nasik, India

2009-04

H.S.C

IGNOU University - Nasik, India

2022-04

BCom: Business

Kalinga University - Raipur, India

Languages

English

Hindi

Marathi

Personal Information

•Passport Number: U5006458

•Date of Birth: 09/25/87

•Nationality: Indian

•Marital Status: Single

Disclaimer

The above statements are true to the best of my Knowledge and belief.

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