Sales Representative Customer Service

SM

SCOTT MITCHELL

**********@*****.*** 405-***-**** Piedmont, OK 73078

Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Customer-oriented sales professional with over 18 years of sales experience. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.

Sales consultation

Sales presentations

Customer needs assessment

Sales development

Personnel training

Cold calling

Communication Skills

Retail sales and management

Restaurant management

Food service, catering, and bartending

Account development for security systems

Account development for telecommunications

Non-CDL Class C license

Computer skills, including Microsoft Word, Excel, Access, and PowerPoint

Direct Sales Professionals Oklahoma City,

OK

Sales Representative

10/2015 - Current

Set up sales locations in various towns and sold "door-to-door" to sign clients for cellular phone and internet service. Performed an assessment to qualify potential clients. Explained the benefits of having a simple cell phone and internet service at low or no cost.

Dell Technologies Oklahoma City, OK

Consumer Sales Representative

03/2007 - 03/2008

Inbound sales and marketing of home desktop and laptop computers. Provided sales of accessories, as required for individual customer needs. America Online/Time Warner Oklahoma

City, OK

Sales Retention Specialist

06/2004 - 03/2007

Provided customer service support to retain customers and address any inquiries or complaints.

Developed strategies to increase customer loyalty and satisfaction. Analyzed customer feedback to identify areas of improvement in customer retention programs.

U.S. Security Oklahoma City, OK

New Hire Trainer/Phone Room

Supervisor

09/2002 - 06/2004

Developed and implemented new hire training plans for employees. Conducted orientations for new hires, introducing them to company policies and procedures.

Demonstrated the use of computer systems, software applications, and other technology tools used by new hires.

Delivered comprehensive training on ADT Home Security Systems. Provided guidance on job-related issues to new hires during their first weeks with the organization.

Summary

Skills

Experience

Managed supervisory responsibilities in the phone room. AT&T TCIM Edmond, OK

Business Long Distance Representative

09/2001 - 08/2007

Provided customer service by answering product and service related questions for AT&T long distance service.

Assisted customers with new order placement or change of service for AT&T long distance.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Moore High School Moore, Ok

High School Diploma

05/1995

References available upon request.

Education and Training

References

Contact this candidate