Management Intern Business Administration

Alayna Moore

Preferred Name: Laynee Moore

Lafayette, LA

Contact Information

+1 (318) 691 - 1143

************@*****.***

LinkedIn: www.linkedin.com/in/alayna-f-moore

Education .

University of Louisiana at Lafayette May 2025

Bachelor of Science in Business Administration, Hospitality Management Skills .

● Communication

● Organization

● Presentation

● Coachable

● Leadership

● Teamwork

● Time Management

● Customer/Client

Relations

Certifications and Proficiencies .

● Microsoft Word and Excel

● Certification in Hotel Industry Analytics (CHIA) November 2022

● ServSafe Food Protection September 2023

Experience .

Event Management Intern

University of Louisiana Athletics Lafayette, LA January 2025 - Now

● contacting visiting teams and officials prior to home events;

● training & coordinating support staff;

● ensuring facility is properly set up according to sport specifications & operations plan with consideration to ingress/egress, crowd control, accessibility (i.e. ADA), etc;

● supervision of game day operation and problem solving as necessary;

● responsibility for adherence to rules and regulations governing the University, Sun Belt and NCAA. Disney College Program

The Walt Disney Company Winter Garden, FL August 2024 - January 2025

● Provide exceptional guest service by actively engaging with park visitors, addressing concerns promptly, and exceeding expectations to create a memorable Disney experience.

● Demonstrate strong teamwork skills by collaborating effectively with colleagues across different departments to ensure seamless operations and maintain high standards.

● Successfully navigate challenging situations with guests, utilizing conflict resolution techniques to maintain a positive and friendly atmosphere.

● Adhere to strict safety guidelines and procedures, prioritizing guest well-being while maintaining a high level of operational efficiency.

Bartender

The Chimes Lafayette, LA January 2024 - August 2024

● Adhere to state regulations regarding serving alcohol responsibly.

● Manage 15-20 bar tabs at a time and process cash and credit card transactions.

● Measure and mix house ingredients to prepare both custom and any of our 20 menu cocktails.

● Track alcohol, fruit, and mixer inventory daily and report to managers for weekly orders to distributors.

● Tend to approximately 10-15 guests at a time making friendly conversation with customers to provide an enjoyable bar experience.

Book the U Event StaƋ and Information Desk Assistant University of Louisiana at Lafayette Student Union Lafayette, LA January 2022 - May 2022

● Oversaw event operations in the Union; including the setting up and taking down of events

● Assisted guests with any requests and promptly performed service recoveries

● Operated telephone switchboard, providing information, taking messages for professional staff.

● Maintained office security standards, checking guests in and out.

● Delivered exceptional customer service, provided information, and independently resolved issues.

● Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.

AƗliations .

Beta Gamma Sigma Honor Society

Phi Mu Alpha Sigma Sorority

UL Student Government Association

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