Customer Service

ELIZABETH MOODY

Miami, FL • 170-***-***** • *******************@*****.*** •

PROFESSIONAL SUMMARY

Bilingual (English/Spanish) Customer Experience and Product Support professional with 8+ years of experience in client engagement, technical troubleshooting, and cross-functional leadership. Proven track record of boosting customer satisfaction, streamlining operations, and supporting product development with actionable insights. Strong background in digital marketing, UI/UX design, and CRM systems.

EXPERIENCE

Product Support Specialist

ClubReady LLC – Remote December 2024–Present

● Resolved high volumes of support tickets efficiently, ensuring customer satisfaction and system uptime

● Authored support documentation and contributed customer insights to product development

● Strengthened client relationships and advocated for product improvements based on feedback

Customer Service & Sales Representative

Next Level Fitness Solutions – Remote Mar 2023–Mar 2024

● Boosted sales through upselling and targeted outreach, exceeding quotas

● Managed CRM systems and a team of 17; improved client retention and satisfaction

● Partnered with CEO to develop business strategy, increasing market share Social Media Marketing Manager

YogaSix – Miami, FL Feb 2022–Mar 2024

● Developed cross-platform content and advertising strategies that increased traffic and engagement

● Collaborated with influencers and optimized campaigns using performance analytics

● Led brand growth through SEO and competitor research General Manager

Belear LLC – Remote Jan 2017–Mar 2024

● Increased revenue by 30% in one month through strategic customer initiatives

● Oversaw daily operations and led a team of 18 in delivering exceptional service

● Improved operational processes and managed budgeting, hiring, and training Front Office Manager

Union General Hospital – Georgia Jan 2018–Jan 2022

● Cut wait times by 30% and improved client satisfaction by 20% through procedural revamps

● Supervised front office team, maintained financial accuracy, and optimized scheduling EDUCATION

UX/UI Design Certification

Coursera – Florida, 2024

B.A. Art Therapy & Psychology

Lipscomb University – Nashville, TN, Jan 2020

● Dean’s List, 4.0 GPA

SKILLS

Customer Support (Zendesk, ClubReady) • CRM Management • UX/UI Design (Figma, Wireframing) • SEO & Digital Marketing • Troubleshooting • Remote Communication • Data Analysis • Bilingual (English/Spanish)

CERTIFICATIONS

Licensed UX/UI Designer (2024)

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