Project Manager Management

Paul I-Ting Hsu

** **** ***** *******, ** ***** +1-917-***-**** ****.*.***@*****.***

Summary

With over 20 years of experience in project management and software development, I bring a deep enthusiasm for driving innovative digital solutions. My focus on enhancing user experiences and delivering high-quality platforms aligns with a mission to create meaningful, lasting impact. Skilled in Adobe Experience Manager and Agile/Waterfall methodologies, I excel at leading complex projects, fostering cross-functional collaboration, and promoting continuous improvement. Professional

Havas Health & You Technical Project Manager January 2022 - Current

• Develop comprehensive project plans, managing budget, timelines, roles and responsibilities in collaboration with stakeholders and business partners, and quality goals. Identify, analyze, mitigate and proactively respond to project, financial and operational risks.

• Manage, executes, and allocate major milestone/change orders and decision gates to complete the program/project life cycle. Ensures all required directives are produced and reviewed, including technical specifications, design/creative, system integration, verification, test, quality assurance, and delivery.

• Successfully launching various Digital Applications (website, interactive panels, content management systems, Veeva IVA, API, and end-to-end ownership of leading and delivering platforms)

• Process improvement recommendations based on best practices and industry standards. Cardiovascular Research Foundation l Web Development Project Manager l July 2017 – Jan. 2022

• Collaborate with creative, product and development to execute confirmed SOW.

• Successfully launch multiple web projects from to stakeholders and 3rd party vendors.

• Maintain all current product feature as well as implementing future feature set.

• Coordinate all timeline deliverables from creative/development to stakeholders and 3rd party vendors.

• Manage QA, usability, and smoke testing, bug tracking and ticketing to ensure high quality and UX.

C42D Creative Inc. l Senior Project/Production/Operations Manager l Feb. 2015 – Sept. 2016

• Create, develop, and plan all Statement of Work (Facebook, Reebok, Google, Ogilvy, The Corcoran Group, Foundation Capital, Relevent)

• Estimating, negotiating, adjust, and set budgets/timescales with team members and stakeholders.

• Determine and gather all stakeholders’ assets to deploy production objectives.

• Monitor all stakeholders’ feedbacks and produce resolutions.

• Manage and supervise staff of 8+ employees and enforcing firm’s policies, procedures, production processes.

ScrollMotion Inc. l Project Manager – Mobile/Web Application Development l Nov. 2013 – March 2014

• Perform the project management processes - i.e. initiate, plan, execute, proofreading, monitor and control and close, and supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management.

• Identify risks and issues on projects - leading team to develop risk management and issues management plans.

• Manage, monitor and control work orders to ensure projects remain on track and in control.

• Coordinate with Product Team to integrate current and future SM offerings/features/functionality to Enterprise/Pharma clients.

• Perform quality assurance reviews in various environments; manage bug tracking and distribute to appropriate team members for resolution.

• Engage Product development and research for ScrollMotion CMS. WorldNow Media l Mobile Release Manager l May 2011 – April 2013

• Create, modify, and maintain all mobile website activities by using the WorldNow CMS.

• Collect all required assets and coordinate with our third party vendor to create and deploy Android/iPhone/iPad applications.

• Maintain all feedbacks and respond with immediate steps of actions.

• Successfully launched mobile sites/applications for: Allbritton Communications, Block Communications, CBS Local Digital Media, Citadel Communications, Drewry Communications, Lilly Broadcasting, London Broadcasting, Meredith, Raycom Media, Quincy Newspaper, Waterman Broadcasting, West Virginia Media Holdings Adenyo Inc. l Senior Technical Account Manager l Sept. 2010 – Dec. 2010

• Formulate, support, and implement various strategic plans, documentations and presentations for Direct and Indirect Sales Channels.

• Creating and scoping new detailed RFP (Request for Proposal) presentations by obtaining client requested functionality and assents for mobile implementation.

• Supervised vendors and the maintenance of the existing accounts and potential new accounts.

• Support IT Operations/Development Technicians with implementation process, edits, designs and adjustments for both Desktop & Mobile applications.

• Coordinate daily office operations – Manage and maintain Internet, Networking and Desktop support.

Usablenet Inc. l Senior Project Mobile Manager (Mobile Web Development) l Sept. 2007 – June 2010

• Main project liaison with new clients and in-house development team to successfully implement and maintain software and client relations.

• Oversee 5+ project managers, enforcing policy infrastructure with internal members and development team, initial implementation plan for new clients, development with on-going projects and potential expansion opportunities.

• Document all client issues in tracking system including incoming and outgoing correspondence via-email, 24 hour assistance, accurate problem description, steps to reproduce and resolution. Developed and maintained detailed project deliverables sitemaps, SOWs, schedules, status reports, invoices, order changes, project schedule, budgets, expansions, risk management and post mortem reviews.

• Weekly and monthly requirements gathering reporting including risk analysis, project planning, scheduling, testing, defect bug tracking, client feedback submitted to the Director of Operations.

• Successfully deployed mobile websites within scope in various industries: o Travel: American Airlines, British Airways, Emirates Airlines, US Airways, JetBlue, Amtrak, NYC MTA

o Hospitality: Hilton, Marriott, Starwoods Hotels, Dollar Rent a Car, Hertz, Busch Garden Entertainment

o Retail: Victoria Secrets, Polo Ralph Lauren

Technical

Microsoft Suite HTML RSS CSS API Integration iOS, Android, Windows, Mobile/Responsive and Desktop Application Veeva Application Support Waterfall, Agile (Scrum) Methodology Strong knowledge of Project Management Platforms (JIRA, Rally, SalesLogix, BaseCamp, MS Project, Redbooth, Adobe WorkFront) Resource allocation of on-shore and offshore QA, Development, Creative

Certificates

• Spotlight: Build Single Page Applications with Adobe Experience Manager

• Adobe: Develop Global Websites in AEM

• Adobe: Manage and Deliver Digital Assets using AEM

• Adobe: Spotlight: Deploy Adobe Experience Manager with Cloud Manager

• Veeva CLM Business Certificate V4

• Adobe: Author and Manage Pages Using Experience Manager Sites I

• Adobe: Author and Manage Pages Using Experience Manager Sites II

• Scrum Master Certified (000493385)

Education

• Education: Queens Community College - Certification: 11/97 Bayside, NY

• Additional Information Available Upon Request.

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