Customer Service Business Intelligence

Meshesha Balemlay

Lanham, Maryland 240-***-**** *********@*****.***

Business Analytics Major at Montgomery College with a solid background in delivering top-tier customer service and a strong dedication to supporting others. Experienced in data analysis, statistical techniques, and quantitative methods, with proficiency in business intelligence tools. Known for strong communication, presentation, and interpersonal skills, along with the ability to think critically and resolve issues effectively.

EDUCATION and CERTIFICATIONS:

Business Analytics, Montgomery College, Rockville, MD 09/03/2024 to Present

Health and Life Insurance Agency Certificate 01/1/2024 to Present

CMT (Certified Medication Technician) 02/28/22 to 03/17/22

CNA (Certified Nursing Assistant) 11/26/21 to 12/24/21

CPR/AED/FIRST AID 01/15/2022 to present

SKILLS:

Languages: English, Amharic

Computer: R, Tableau, Python, Word, PowerPoint, Excel, Zoom, Email

WORK EXPERIENCE:

Uber Eats Driver, Uber, DMV, MD 9/2024 -Present

Pick up and deliver food orders efficiently and safely

Care Giver, Chesapeake Home Health Landover, MD 8//2023 – 9//24

Collaborated with the patient while using a transfer/ gait belt.

Advocated a high level of care and comfort for each resident.

Assisted residents while dressing weak arms and legs.

Preserved patient dignity and minimized discomfort while carrying out bedpan changes, diapering, and bathing duties.

Assisted residents with activities of daily living, including helping with meals, transferring using assistive devices, bathing, dressing, and grooming.

Assessed vital signs

Care Giver, Comfort Care, Lanham, MD 02/01/2022-10/15/2022

Assisted with activities of daily living, such as help with meals, transfer, medicine reminders, grooming, bathing, dressing

Assess vital signs of clients and record;

Maintain record-keeping of health data

Customer Service, Seven Eleven, New Carlton, MD 08/2019-08/2020

Operated the Cash Register, processed transactions.

Maintained the Cash Drawer

Restocked and Merchandised

Maintained Cleanliness

Kept Security and Loss prevention

Worked in Teams

Promoted Customer Loyalty Programs

Cashier, Exxon Gas Station, Landover, MD 11/2020 to 06/2024

Customer service

Operated the cash register and processed sales in a variety of payment methods

Maintained store and fuel station cleanliness

Promoted products and services

Kept Security and safety

Contact this candidate