Technical Support Customer Service
Resume:
Hakeem T. A. Alawode
*********@*****.***
Seeking an opportunity with emphasis on customer service, business/vendor management, communication, information security/technology, project management, and cross functional work.
SKILLS SUMMARY:
Clerical, Computers (Microsoft Office - Word & Excel)
Incident Reporting
Communication
Vendor Management
IP Configurations/ Mapping/ Network Patching
Hardware Deployment/ Support
PROFESSIONAL EXPERIENCE:
R4 Solutions Inc./Prospect Medical Holdings/Crozer Hospital I.T. September 2021 - Present
EUC Lead Tech Analyst
Office 365 support/ Email configuration/Troubleshooting/Outlook Migration/ One Drive Support
PC/Laptop/Printer mapping
Password Reset/Confirmation
Active Directory
Equipment Deployment
OS Support/ Updates
Hardware Deployment
Imprivata Support
Cerner Support
Sharepoint Documentation
Intune Support
Remote Login Support
Brooksource Inc. / Thomas Jefferson University Hospital IS&T October 2019 – August 2021
Technical Support
Epic Installation/Support
Office 365 support/ Email configuration/Troubleshooting/Outlook Migration/ One Drive Support
PC/Laptop/Printer mapping
Password reset/Confirmation
Remote login setup for VPN/VDI
Active Directory
LogMeIn Rescue Support
DUO mobile
Insight Global/Penn Medicine July 2017 – October 2019
Technical Support
Epic Installation/Support
Helpdesk End User Support
PC to Printer mapping
IP consolidation/ Configuration
Network Configuration
PC/Laptop imaging
Share Point information tech
Bitlocker encryption access
JP Morgan Chase & Company December 2011 – June 2017
Tech Ops Technician
Deployment Installation Team & Retail Desktop Services/CCB
Managed 5 different vendors per project for the entire 16,000 ATM fleet nationwide
Assisted team with troubleshooting ATM systems remotely/ hardware software communication security cash
Running 4 end of day project reports, plan vs action, completion vs action plan for remaining tasks, reports distributed to operations senior management and VPs
Maintained site (account for vendors, equipment permit and zoning paper work for riggers) and project site cost (managed time/ salary)
Managed and trained 20 temps and 4 managers
Worked closely with Project managers and VP’s on specialty sites to ensure projects were completed with in allotted time frame.
Used software System Sharepoint, Base24, Eagle, CMS, and IP networking to map ATM’s
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