High School Call Center

Daricka Talley

Mauldin, SC 864-***-**** ***********@*****.***

Objective

A highly motivated and organized individual with excellent communication and interpersonal skills. A passionate and driven individual who is committed to making a positive contribution to the workplace. I am a mature team worker and adaptable to all challenging situations. I am able to work well under pressure and adhere strict deadlines.

Experience

Retail Sales Associate- JC Penny February 12 2016 - April 8 2019

Customer interactions

Product Knowledge

Transaction Processing

Teamwork

Call Center Representative- Ascensus June 1 2019 - August 15 2021

Answering customer calls

Customer issue resolutions

Complaint handling

Following scripts and procedures

Customer Specialist- TurboTax September 10 2022 - Current

Responding to customer inquires

Handling customer complaints

Troubleshooting issues

Maintaining customer records

Education

Spartanburg High School High School Diploma 2017

Grenville Technical College (Some College)

Skills & abilities

Team Work

Problem solving

Communication

Leadership

Critical Thinking

Adaptability

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