Customer Service
Resume:
April McQueen
Morrow, GA ***** ************@*****.***
SKILLS
●Writing
●Library Services
●Customer Service
●Journalism
●Teaching/Tutoring
●Tax Prep
●Data Entry
●Content Creation
●Program Management
●Bookkeeping
●Office Administration/ Clerical Work
●Case Management
●Sales
●Supervisory Experience
●Legal Administration/Research
●ESL Instructor/Administrator
●Production Assistance
●Grant Writing
●Volunteer Coordination
●Social Services
●PTSD Care
WORK EXPERIENCE
Freelance Writer March 2015 to Present
Various Assignments- Morrow, GA
Wrote and published online essays, articles, and romance novels; wrote blog posts. Also ghostwrote a biography of a 90-year-old man. I wrote online articles, essays, life stories, and romance novels. These were published. I posted blog essays and ghost wrote the self-published biography of a 90-year-old man.
Administrative Hearing Officer February 2014- February 2015
Georgia Department of Labor - Jonesboro, GA
Conducted employment hearings and wrote decisions on appeals. Legal Research and Writing.
Academic Year Sunday Reference Librarian October 2011 to June 2012
Headquarters Library- Jonesboro, GA
Opened and closed the Headquarters Library on Sundays and helped patrons who came to the reference and information desk. Provided reference services and assistance using the computers.
ADDITIONAL EXPERIENCE
Director- Peer Support, Wellness and Respite Center of White County
Certified Peer Specialist- Adult Day Treatment Services
Certified Peer Specialist Peer Support and Wellness Center
Library Aide (Work Study Employee)- Morrow Branch Library
Consumer Advisory Council Member- Clayton Center
Volunteer Peer Support Facilitator- Clayton Center
Administrative Assistant to Director- Gems Learning Academy
Assistant Manager- Borders Bookstore
Cashier-Publix Grocery at Fayette Pavilion
Refugee Resettlement Specialist- Catholic Charities of Atlanta
ESL Instructor/Administrator Interactive College of Technology
Legal Assistant- The Fitch Firm
Case Manager- Fayette Senior Services
ESL Instructor- Conversa Language Center
Volunteer Coordinator- Ten Thousand Villages
Writer, Researcher and Production Assistant- WCET (PBS)
Volunteer Grant Writer- Peaslee Neighborhood Center
Legal Editor- American Legal Publishing
Long-term Care Ombudsman- ProSeniors, Inc
Mediation Specialist- Private Complaint Mediation Service
Judicial Extern- Sixth Circuit Court of Appeals
Law Clerk- ProSeniors, Inc - Cincinnati, OH
EDUCATION
Juris Doctor in Law- University of Cincinnati, College of Law
Bachelor of Arts in French- Princeton University
CERTIFICATIONS AND LICENSE
Certified Peer Specialist- Experienced working in the mental health field.
SOFTWARE
•Microsoft Outlook, Office, PowerPoint
•QuickBooks
•WordPress
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