Customer Service Representative
Resume:
sherice stevens
Dubuque, IA
**************@*****.***
Looking for a entry level position where I can use my skills and also improve my skills and gain knowledge to be a great asset to your company
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Mediacom-Dubuque, IA
May 2022 to June 2024
Processing payments, processing orders for internet and cable service, opening and closing office responsible counting out and balancing drawers.
Receptionist
24 Hour Care, LLC-Dubuque, IA
May 2019 to May 2021
I answer phones take messages and direct calls to designated persons, I also file important info via office folders and enter info into computer system Healthcare first, I fax info to hospitals if need be and enter info in computer system for insurance and payment purposes. Secretary/Receptionist
UnityPoint Finley /family Birthing suites-Dubuque, IA August 2018 to December 2018
Stocking rooms, Answering phones. Filling out paperwork for Birth certificates and making charts for incoming patients, knowledge of greenway and epic software,charting details of the Births into the system, used to working in fast paced environments. CNA - Certified Nursing Assistant
Oak Park Place-Dubuque, IA
March 2016 to December 2017
Working with the elderly helping with ADLs Documenting any changes observed in health and Housekeeping duties which include cleaning rooms and bathrooms as needed. Certified Nurse assistant
Stonehill Franciscan services-Dubuque, IA
March 2015 to January 2016
Taking care of the elderly assisting with Activities of daily living making sure they are dressed ready for breakfast assisting with eating if needed and to activities making sure they are ready for each meal. Customer service representative
Telesight LLC-Chicago, IL
March 2001 to December 2014
updating customers contact information verify customer comments and concerns and contacting customers regarding surveys and evaluate services provided. Homecare Aide
Ma'Dear Homecare services-Chicago, IL
October 2008 to April 2009
Interview patients to obtain medical information and measure their vital signs,weight and height show patients to examination rooms and prepare them for the physician,record patients medical history,vital statistics or information such as test results in medical records prepare treatment rooms for patients keeping the rooms neat and clean.
Homecare Aide
Addus Healthcare-Chicago, IL
June 2006 to November 2007
prepare and administer medications as directed by a physician collect blood,tissue or other laboratory specimens,log the specimens and prepare them for testing Explain treatment procedures,medications,diets or physicians instructions to patients. Education
Bachelor's in science in professional Development and advanced patient care Grand Canyon University
December 2018 to June 2022
Certified Clinical Medical Assistant in CPT,CET,CCMA Computer Systems institute Healthcare career program - Chicago, IL 2014 to March 2022
CNA
Northeastern iowa community college - Dubuque, IA
March 2015 to March 2015
Skills
• Vital signs,
• Venipuncture
• respiratory testing
• control
• asepsis and infection
• autoclave and sterilization
• admin of medications
• EKG
• throat
• capillary
• Occult Blood
• CNA
• Cna Certified
• Phlebotomy
• Experience Administering Injections
• Customer service
• Typing
• Patient Care
• Epic
• Medical Office Experience
• ICD-10
• Laundry
• Front desk
• Multi-line phone systems
• English
• Medical Records
• Microsoft Word
• Microsoft Office (10+ years)
• Caregiving (10+ years)
• Hospital Experience
• Anatomy Knowledge
• Communication skills
• Office experience
• Organizational skills
• Front desk
• Customer service
• Typing
• Conflict management
• Medical terminology
• Time management
Awards
certificate of recognition
December 2015
US House of Representatives member of congress certificate of recognition congressmen Rod Blum Certifications and Licenses
Certificate of Graduation
December 2015 to Present
completing the getting ahead in a just getting by world Dependent Adult Abuse training for mandatory reporters March 2017 to April 2020
Training on Abuse of Adults and children and what that consist of. Clinical Medical Assistant
March 2014 to March 2022
Certified Phlebotomist
March 2014 to June 2022
Allows me to draw blood from patients in a clinical or Hospital setting Certified EKG Technician
March 2014 to June 2022
I can effectively give a EKG within a clinical or Hospital setting CNA
March 2014 to May 2014
CNA working with elderly to provide Activities of Daily living CPR
Certified Nursing Assistant (CNA)
Driver's License
May 2024 to February 2027
Additional Information
I am a quick learner given the opportunity i can exceed any expectations i love working with the public and i can adapt to any situation.
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